HeadAgainstDesk,
I changed this to replace and all was well until I have issue of calls that have been put on hold by one user ringing on the other extensions instead of remaining on hold.
Changing that flag has nothing to do with the issue. This issue would have been happening regardless of how that flag was set. This issue is most likely due to how the system is programmed for one or all three of the Hunt Group Members [not users].
How the system works [Modified]:
When a call is put on hold it will remain there until the Hold Timer expires and then it will go into the Recall state, ringing the deskphone that it was on hold on; this starts the Recall Timer. If the call was Transferred to Hold then it will Recall back to the originating answer points Transfer Recall Destination.
If the caller was put on Hold at the station and the Recall Timer expires, and it doesn't have an Attendant programmed it will then transfer to the Primary Attendant of the System, and if there isn't one programmed there it will be considered an Abandoned Call and disconnected.
If the caller was put on Hold by a Transfer to Hold feature [Park], and it doesn't get answered it will Recall to the Transfer Recall Destination of the phone that performed the Transfer to Hold; typically itself.
Now you need to take that information and try to match it up with how the phone is programmed. You will find most of the information that you need under the phones Associated Destinations.
Thanks,
TE
P.S.: Thanks DND ON I am still sick and this medicine is fogging up my mind.
