Messages

1

MiVoice Office 250/Mitel 5000 / Re: Voicemail issues - After hours menu

« on: December 06, 2018, 03:34:32 PM »

Whoops, I just checked one of the extensions and I do see that their system forwarding flag is turned off. I have always been hesitant to touch that as I have not had to deal with it much before. All the systems I have messed with have had voicemail come up without issue if no answer

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MiVoice Office 250/Mitel 5000 / Re: Voicemail issues - After hours menu

« on: December 06, 2018, 03:27:14 PM »

Interesting. Having Dynamic Extensions turned on actually made the voicemail routing work correctly when dialing an extension after hours. But it broke their extension 'paging' feature that they use.

When I go to System Forwarding Paths under Phone-Related Information I see that '1' is set to forward to 2500 (2500 being vm).

When I go to one particular extension that I have used to troubleshoot, I see '1' set as it's forwarding path which is the 1 set to forward to 2500.

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MiVoice Office 250/Mitel 5000 / Re: Voicemail issues - After hours menu

« on: December 06, 2018, 01:42:50 PM »

Every extension has a forwarding path pointing to 2500 with IC Calls set to no.

The digit translation is set to Transfer to collected extensions so that the caller can call a specific extension to leave a vm for that individual. But that is where VM never picks up and just recalls the call back to the main menu recording

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MiVoice Office 250/Mitel 5000 / Voicemail issues - After hours menu

« on: December 06, 2018, 12:20:04 PM »

Hey all,

I have a client who uses has a S.T.A.R. setup to a CRA in which is pretty basic. Essentially, the caller has 1 of 2 options. Either dial an extension number to leave a voicemail for that user, or the timeout transfers to their 'general mailbox' for the caller to leave a voicemail.

The problem revolves around when dialing the party's extension number. When you dial the number, it transfers to that users extension no problem. It rings 6-7 times but instead of going to their voicemail it goes back to the menu's recording.

Initially I fixed this by enabling their dynamic extension. But that then broke their ability to 'page' an extension internally. They enjoy the ability during hours to be able to dial an extension, let it beep a few times then be on the intercom for that specific extension. But having Dynamic extension breaks this feature so I rolled my changes back so they could use that feature. But now the voicemail to a specific extension when dialed during 'after hours' will not work.

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MiVoice Office 250/Mitel 5000 / Re: Dialing an ext. number rings to the wrong extension

« on: December 06, 2018, 12:14:53 PM »

I was able to get the issue resolved. I had them redo their recordings for each menu and properly applied the "transfer to collected extensions". Everything in the CRA is working as intended.

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MiVoice Office 250/Mitel 5000 / Re: Dialing an ext. number rings to the wrong extension

« on: November 29, 2018, 07:02:39 PM »

Hmm.. I will need to research on the 'gather extensions'. I am most likely looking in the wrong place, the only other extension related option I am seeing in the CRA is "transfer to collect extension"

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MiVoice Office 250/Mitel 5000 / Re: Dialing an ext. number rings to the wrong extension

« on: November 29, 2018, 10:19:15 AM »

You were correct, when trying to dial the ext. 114 it picks up on the "1" of the digit translation and is therefore going to ext. 113.

Is there any way to get around this without deleting this CRA menu? Everything is setup pretty much perfectly for them but they would like to be able to dial an ext. # without having to go through the digit translation. That way for their customers that knows whose ext. is what they can call the main line and then type in their ext. # and get to them?

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MiVoice Office 250/Mitel 5000 / Re: Dialing an ext. number rings to the wrong extension

« on: November 28, 2018, 10:45:07 PM »

Here is a screenshot of their main CRA https://paste.pics/f9d8a5f71ef218126f1e27e90819196a

I have a feeling we did the CRA wrong here.. but as you will see the digit translation number "1" is tied to ext. 113, where as right at that specific menu, the recording says that you may dial your ext. at anytime, well everyone's ext. is in the 100's but I have a feeling the second someone enters the first "1" in ext. "114" and is disregarding the extension number and just transferring to ext. 113.

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MiVoice Office 250/Mitel 5000 / Re: Dialing an ext. number rings to the wrong extension

« on: November 28, 2018, 10:30:59 PM »

Ah ha! I figured it out.

So, the CRA has the recording that says "if you know your party's ext. you may dial it at anytime... for sales press 1, for tech support press 2" well.. All of their extensions are in the low 100's. Well, the digit translation at this CRA has the digit translation for ext. 113 for the "1". So my assumption is, when the recording tells you that you can dial your ext. at anytime, people are pressing 114 for ext. 114 but it is just receiving the "1" digit translation that goes to ext. 113!

So now, how do you get the CRA setup to where you can dial an ext. if you know the ext. that starts with 1 (in this case ext. 101 - 118) when the digit translation has the "1" set to transfer to a specific extension?

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MiVoice Office 250/Mitel 5000 / Re: Dialing an ext. number rings to the wrong extension

« on: November 28, 2018, 10:19:51 PM »

Thank you very much for your reply and information! Definitely helpful.

Let me clarify, when I dial from my cell phone their main line number and reach the IVR, I will dial the ext. 114 but for whatever reason ext. 113 rings and not 114. That is the issue I am having to figure out.

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MiVoice Office 250/Mitel 5000 / Dialing an ext. number rings to the wrong extension

« on: November 28, 2018, 06:58:51 PM »

Hey guys,

I apologize for the sloppy title, I wasn't really sure how to properly title this issue. I have now setup around 6 Mitel 250 systems over the last 3 months and have learned an immense amount of information, especially from these forums.

Okay, so the issue I have been presented with is, about 2 weeks ago I was asked to update our company's IVR. I went through and did all of the proper Digit Translations and which number correlated with which ext. etc. I then verified that these changes worked, had the recording updated and saved and everything was working without issue. Then, the owner of the company decided he wanted to change the IVR recording and all of the digit translation, cool no problem we can do that!

Well, I was busy working on another job last week and our other tech worked on this last week. I have no idea what all he did, the IVR still looks exactly the same and everything seems fine. However, when I dial the main line for this customer and then dial the ext. number (in this case ext. 114) the phone rings to ext. 113 instead of 114. I for the life of me cannot figure out why this is taking place.

ALSO, I need to get the ports opened up in order to get all of the logs etc. from the Mitel 250 Sys. & Diag tool. For some reason it is not functioning (says not connected) and lists that these are the possible problematic reasons:

1. The phone system is resetting
2. IP Address / hostname is incorrect
3. Web listening port is incorrect
4. Web server is disabled.

I was hoping to get this resolved so I could look at the logs and track down why dialing ext. 114 goes to 113 when dialing from the outside in and dialing the ext. number when prompted via IVR recording. Thanks in advance with any help!

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MiVoice Office 250/Mitel 5000 / Re: One 250 box for two locations question (VPN)

« on: October 03, 2018, 12:05:05 PM »

So essentially I would need to go to the second location, go to each phone and type in the Mivo internal IP as the server address to get this resolved? I’m a little lost as to how/where I go to get this configured for this second location. I have access to the main location and the DB programming software. I really appreciate all of replies!

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MiVoice Office 250/Mitel 5000 / Re: Phone Manager - Mitel 250 Voicemail DID

« on: October 02, 2018, 01:33:46 PM »

Forgive me of my ignorance but is the MCS server the web url login by right clicking on the cMitel communication service? I am not exactly sure how to confirm your question as I am quite new to all of this.

Thanks for the replies!

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MiVoice Office 250/Mitel 5000 / One 250 box for two locations question (VPN)

« on: September 27, 2018, 10:09:12 AM »

Hello all,

I have a client whom we just installed a new Mitel 250 box on their main campus. The owner is requesting that their second campuses phones communicate over the VPN that he has already set up and configured the NAT (inside his Meraki). We have already configured the static public IP (phone system IP) to NAT to the static internal IP of the phone system. We’ve confirmed that the phones at the second location can and do communicate over the VPN by seeing traffic over the NAT’d internal IP (192.168.10.3 is the internal IP for the phone system) without issue. However, the second a call is made it transfers that IP to the static public IP of the phone system. He’s wanting to get this resolved so he can close some ports at their second location. Does anyone have any ideas on how to achieve this?

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MiVoice Office 250/Mitel 5000 / Re: Mitel 250 - VM not working before 'active hours'

« on: September 17, 2018, 06:56:24 PM »

Where exactly would I go to verify/check that setting inside the DB on the 250?