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Author Topic: Mitel 250 - VM not working before 'active hours'  (Read 1044 times)

Offline wtatx

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Mitel 250 - VM not working before 'active hours'
« on: September 17, 2018, 01:33:15 PM »
Hello all, as some of you may know I am quite new to the Mitel side of PBX's. Currently, I have a customer who has told me that customers of theirs are unable to leave a voicemail before their active hours (8:00 am). Voicemail works great throughout the day but if a customer calls before 8 am they are saying they are unable to leave a voicemail. I have asked if they do anything different when leaving for the day, ie putting the system into Night mode and they say they do not. I do not even know where to begin to get this resolved so I am hoping some of you can help me out. Thanks in advanced!
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Offline magnus

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Re: Mitel 250 - VM not working before 'active hours'
« Reply #1 on: September 17, 2018, 01:47:45 PM »
Check the programming to see if a STAR is setup and where it goes at night. Usually this will be the default program.
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Offline wtatx

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Re: Mitel 250 - VM not working before 'active hours'
« Reply #2 on: September 17, 2018, 06:56:24 PM »
Where exactly would I go to verify/check that setting inside the DB on the 250?
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Offline DND ON

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Re: Mitel 250 - VM not working before 'active hours'
« Reply #3 on: September 17, 2018, 07:44:54 PM »
Start at the beginning, where calls enter the phone system: the CO trunk group(s). Trace call routing from there.
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