Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Jitter issues MItel3300 and 5320 Phones

« on: October 22, 2021, 05:24:17 PM »

Hard to believe 1 phone would cause multiple issues for other phones. One bad phone couldn't have saturated most of the bandwidth in that vlan.

We have about 100 phones throughout 5 different cities across hundreds of miles of fiber on E-LAN network. All phones working well with no issue.  Your problem is most likely QoS. You have QoS setup?

2

Mitel MiVoice Business/MCD/3300 / Re: Mitel SIP trunk ending calls in 30sec

« on: June 17, 2021, 06:00:19 PM »

UCM6308   <----------sip trunk--------->   Issabel PBX   <----------sip trunk----------->   Mitel 3300 <-----PRI----------> Outside Provider.

I got it to work this way, everything is able to talk to each other.

3

Mitel MiVoice Business/MCD/3300 / Re: Mitel SIP trunk ending calls in 30sec

« on: June 17, 2021, 12:11:13 PM »

Got my UCM6202 setup and SIP trunk to Mitel 3300 via SIP peer. No authentication. Same issue, active picked up calls only last 30sec.

I'm thinking since there is no issue on SIP trunk between Issabel PBX and Mitel 3300, I'm going to trunk the UCM6308 to Issabel PBX. Then have the Issabel PBX in the middle relaying calls between the Mitel 3300 and UCM6308.

UCM6308   <----------sip trunk--------->   Issabel PBX   <----------sip trunk----------->   Mitel 3300 <-----PRI----------> Outside Provider.

4

Mitel MiVoice Business/MCD/3300 / Re: Mitel SIP trunk ending calls in 30sec

« on: June 17, 2021, 12:10:22 PM »

Got my UCM6202 setup and SIP trunk to Mitel 3300 via SIP peer. No authentication. Same issue, active picked up calls only last 30sec.

I'm thinking since there is no issue on SIP trunk between Issabel PBX and Mitel 3300, I'm going to trunk the UCM6308 to Issabel PBX. Then have the Issabel PBX in the middle relaying calls between the Mitel 3300 and UCM6308.

UCM6308   <----------sip trunk--------->   Issabel PBX   <----------sip trunk----------->   Mitel 3300 <-----PRI----------> Provider.

5

Mitel MiVoice Business/MCD/3300 / Re: Mitel SIP trunk ending calls in 30sec

« on: June 14, 2021, 10:43:15 AM »

Thanks JohnP

Yes, I did notice that. When I setup the Grandstream 6308 for authentication using username/password, it would never connect to Mitel 3300. The Grandstream showed a "reject" on the SIP Trunk. When I configure it as Peer without authentication, the SIP trunk registered without any issue.

So my current SIP trunk between Grandstream UCM6308 and Mitel3300 is peer without authentication. My issue is calls only last 30secs. I take it your setup is working well? I do have a UCM6202, being that it's an older model, it's behavior may different from the 6308. I'm going to try that out. All these testing are so time consuming, but I'm willing to share my findings. Doesn't seem like anyone here's SIP trunk the UCM63XX to a Mitel PBX.

6

Mitel MiVoice Business/MCD/3300 / Re: Mitel SIP trunk ending calls in 30sec

« on: June 11, 2021, 11:30:15 AM »

Something is still fishy and strange with the Mitel 3300. On the SMDR, why do I still see calls records showing up when calls don't involve the Mite SIP trunks. When I call from Issabel PBX to Grandstream PBX, these calls show up on the Mitel SMDR. I'm pretty sure they are not transverse thur the Mitel. When I look at the Issabel PBX debuging I'm certain the calls are not using the Mitel trunk, but why does SMDR still see these calls?

Figured this out. Wrong configuration on Issabel PBX causing packets to be sent to Mitel. Still a problem with the SUBSCRIBE method between Mitel and Grandstream.

7

Mitel MiVoice Business/MCD/3300 / Re: Mitel SIP trunk ending calls in 30sec

« on: June 11, 2021, 09:51:55 AM »

The Grandstream support got back to me stating: " There is no NAT traversal involved here. This about the Mitel sending a SUBSCRIBE method during the call and this is not supported by the UCM (Grandstream UMC6308), and thus never answered. We recommend checking if this can be disabled."

Anyone know how do I go about disabling Mitel SIP sending subscribe method?

8

Mitel MiVoice Business/MCD/3300 / Re: Mitel SIP trunk ending calls in 30sec

« on: June 10, 2021, 10:45:50 AM »

Something is still fishy and strange with the Mitel 3300. On the SMDR, why do I still see calls records showing up when calls don't involve the Mite SIP trunks. When I call from Issabel PBX to Grandstream PBX, these calls show up on the Mitel SMDR. I'm pretty sure they are not transverse thur the Mitel. When I look at the Issabel PBX debuging I'm certain the calls are not using the Mitel trunk, but why does SMDR still see these calls?

9

Mitel MiVoice Business/MCD/3300 / Re: Mitel SIP trunk ending calls in 30sec

« on: June 09, 2021, 02:14:08 PM »

I took it a bit further than required and setup SIP trunking between the Grandstream and Asterisk (Issabel PBX). I can now trunk between these two PBx. The calls also drop around 30secs into an active conversation. So I think it rules out the Mitel. Thanks.

10

Mitel MiVoice Business/MCD/3300 / Re: Mitel SIP trunk ending calls in 30sec

« on: June 09, 2021, 10:08:02 AM »

Thanks Dogbreath !

The drop is 30secs after pick up on an active call.

I could see multiple 200-OKs going back to the server that were never ACK'd. After 30 seconds the system decides the call isn't active and drops its.

Thanks Ralph! I think you may be unto something there regarding. I'll check the Grandstream 6308 configuration.

11

Mitel MiVoice Business/MCD/3300 / Mitel SIP trunk ending calls in 30sec

« on: June 08, 2021, 05:06:59 PM »

Hi

I've been looking on the forum to figure out what is causing calls through a SIP trunk to end in 30 secs. I haven't found a fix, but most of the suggestions are to look for SIP Peer Profile > Timers. I've played around with many different settings and issue still persist. I think it may have something to do with SIP acknowledge timing out?

Here's my setup. I have a Mitel 3300 & a MAS. I have two other PBX, a Grandstream 6308 and an Asterisk PBX. Both Grandstream and Asterisk are able to make and receive calls to and from the Mitel 3300. The issue is calls to and from the Grandstream and Mitel PBX only last 30 secs. Packet capture indicates the Mitel sends a SIP Reques: BYE causing the call to end after 30 secs.

This does not occur between the Asterisk and Mitel PBXs. Calls between the Asterisk PBX and Mitel can last all day.

On my Mitel3300  I have two Network Elements setup for two SIP Peers. Both are using the same COS/COR. AFAIK I can use the same COS/COR right? Is there any trunk setting on the Mitel that could limit my calls to 30secs?

If you look at the packet capture, all my devices are on the same VLAN, so NAT should not be an issue. The Mitel is 192.168.21.2, Grandstream is 192.168.21.4, the SIP extension is registered to Grandstream @ 192.168.21.66. Mitel 3300 is on Ver 7.1 and I don't think the MAS has anything to do with this issue.

Thanks in advance for the help.

12

Mitel Software Applications / Re: Created new Call Flow for mailbox, but it's not working

« on: March 25, 2021, 03:13:10 PM »

hi ddog,

This is from what I know and I may be wrong. I have an dummy extension in 3300 (ext 1234) to route the call to voicemail (mailbox: 1234) in Mitel Application Suite. In the voicemail box (1234) set it to "call director". Call Director is a feature of Mitel Application Suite.

13

Mitel MiVoice Business/MCD/3300 / Re: Call Retrieve Not Allowed

« on: March 04, 2021, 03:29:53 PM »

Disregard, person putting the call on hold did not complete the process of specifying where the call will be held. They thought all they had to do was press call park. What was needed was the extension after pressing call park. duhhhh

14

Mitel MiVoice Business/MCD/3300 / Call Retrieve Not Allowed

« on: March 04, 2021, 02:58:09 PM »

Hi
Why can't I retrieve a parked call at another extension. For example, when I put a call in park at extension 5001. I walk over to extension 5050 and I press call park retrieve it ask "enter number." I put in extension number 5001, it then ask for "parking slot:" I should be about to use #, for the longest parked call. It says "not allowed."

When I try to it again and put 01 for the parking slot it stay "not allowed." regardless of what number I use I can't pickup the parked call. I'm pretty sure my COS is set correctly. What am I missing? Thanks in advance for the help.


 Class Of Service Number  10
 
 Comment  5224 3 Ring Re
 
 
ACD
 
 ACD Agent Behavior on No Answer  Logout
 
 ACD Agent No Answer Timer  15
 
 ACD Make Busy on Login  No
 
 ACD Silent Monitor Accept  No
 
 ACD Silent Monitor Accept Monitoring Non-Prime Lines  No
 
 ACD Silent Monitor Allowed  No
 
 ACD Silent Monitor Notification  No
 
 Follow 2nd Alternate Reroute for Recall to Busy ACD Agent  No
 
 Work Timer  0
 
 
Announce
 
 Call Announce Line  No
 
 Off-Hook Voice Announce Allowed  Yes
 
 Handsfree AnswerBack Allowed  Yes
 
 
Busy Override
 
 Busy Override Security  No
 
 Disable Executive Busy Override Tone  No
 
 Executive Busy Override  No
 
 
Call Control Timer
 
 Busy Tone Timer  30
 
 Dialing Conflict Timer  3
 
 First Digit Timer  15
 
 Inter Digit Timer  10
 
 Lockout Timer  45
 
 
Call Duration
 
 Call Duration  10
 
 Call Duration Forced Cleardown Timer  0
 
 Enable Call Duration Limit on External Calls  No
 
 Enable Call Duration Limit on Internal Calls  No
 
 
Call Forwarding/Rerouting
 
 Call Forward - Delay  0
 
 Call Forward No Answer Timer  12
 
 Call Forward Override  Yes
 
 Call Forwarding (External Destination)  Yes
 
 Call Forwarding (Internal Destination)  Yes
 
 Call Forwarding Accept  Yes
 
 Call Reroute after CFFM to Busy Destination  No
 
 Call Forwarding Reminder Ring (CFFM and CFIAH only)  No
 
 Disable Call Reroute Chaining On Diversion  No
 
 Group Call Forward Follow Me Accept  Yes
 
 Group Call Forward Follow Me Allow  Yes
 
 Third Party Call Forward Follow Me Accept  Yes
 
 Third Party Call Forward Follow Me Allow  Yes
 
 Use Held Party Device for Call Re-routing  Yes
 
 
Call Hold
 
 Call Hold  Yes
 
 Call Hold - Retrieve with Hold Key  Yes
 
 Call Hold Remote Retrieve  Yes
 
 Call Hold Timer  120
 
 Local Music On Hold source  No
 
 Music on Hold on Transfer  No
 
 Use Called Party Call Hold Timer  No
 
 
Call Park
 
 Call Park Timer  180
 
 Call Park-Allowed To Park  Yes
 
 
Call Pickup
 
 Allow Directed Call Pickup Of Attendant Call  No
 
 Call Pickup Dialed Accept  Yes
 
 Call Pickup Directed Accept  Yes
 
 
Call Privacy
 
 Call Privacy  No
 
 Calling Party Name Substitution  No
 
 Name Suppression on outgoing Trunk Call  No
 
 Privacy Released  No
 
 Public Network Identity Provided  Yes
 
 
Call Waiting
 
 Call Waiting Swap  No
 
 ONS CLASS/CLIP: Visual Call Waiting  No
 
 
Campon
 
 Auto Campon Timer  10
 
 Campon Recall Timer  10
 
 
Direct Voice Call
 
 Direct Voice Call - Accept  No
 
 Direct Voice Call - Allow  No
 
 Direct Voice Call - Maximize Volume  No
 
 
Display
 
 After Answer Display Time   
 
 Calling Name Display - Internal - ONS  Yes
 
 Calling Number Display - Internal - ONS  Yes
 
 Display ANI/DNIS/ISDN Calling/Called Number  Yes
 
 Display ANI/ISDN Calling Number Only  Yes
 
 Display Caller ID on multicall/keylines  Yes
 
 Display Caller ID On Multicall/Keylines Timer  45
 
 Display Caller ID On Single Line Displays For Forwarded Calls  No
 
 Display Dialed Digits during Outgoing Calls  Yes
 
 Display DNIS/Called Number Before Digit Modification  No
 
 Display Held Call ID on Transfer  No
 
 Display Transfer Destination on Recall  No
 
 Hot Desk External User - Display Internal Calling ID  No
 
 Maintain Ringing Party During Recall  No
 
 Non-Prime Public Network Identity  No
 
 Originator's Display Update In Call Forwarding/Rerouting  Yes
 
 Suppress Delivery of Caller ID Display between Sets  No
 
 Suppress Delivery of Caller ID Display between Sets - Override  No
 
 Suppress Display Of Account Code Numbers  No
 
 Suppress Redial Display  No
 
 
Fax
 
 Campon Tone Security  No
 
 External Trunk Standard Ringback  No
 
 Fax Capable  No
 
 Return Disconnect Tone When Far End Party Clears  No
 
 
HCI
 
 HCI/CTI/TAPI Call Control Allowed  Yes
 
 HCI/CTI/TAPI Monitor Allowed  Yes
 
 
Hot Desk
 
 Green BLF Lamp for Logged in Hotdesk User  No
 
 Hot Desk External User - Allow Mid-Call Features  Yes
 
 Hot Desk External User - Answer Confirmation  Yes
 
 Hot Desk External User - Dial Tone on Call Complete   Yes
 
 Hot Desk External User - Permanent Login  No
 
 Hot Desk External User - Remote MWI Enable Feature Access Code   
 
 Hot Desk External User - Remote MWI Disable Feature Access Code   
 
 Hot Desk Login Accept  Yes
 
 Hot Desk Remote Logout Enabled  Yes
 
 
Miscellaneous
 
 Backlighting - Enabled  Yes
 
 Clear All Features Remote  No
 
 Force Device Busy If Any Line In Use  No
 
 Handset Volume Adjustment Saved  Yes
 
 Head Set Switch Mute  No
 
 Multi-Color LED Support - Disable  No
 
 Phone Lock  No
 
 Reseize Timer  180
 
 Timed Reminder Allowed  Yes
 
 User Inactivity Timer  0
 
 
Paging
 
 Group Page Accept  Yes
 
 Group Page Allow  Yes
 
 Loudspeaker Pager Equivalent Zone Override Security  No
 
 Loudspeaker Pager Override  No
 
 Pager Access All Zones  Yes
 
 Pager Access Individual Zones  Yes
 
 
PC Port
 
 PC Port On IP Device - Disable  No
 
 
RAD
 
 Answer Plus Delay To Message Timer  20
 
 Answer Plus Expected Off-hook Timer  30
 
 Answer Plus Message Length Timer  10
 
 Answer Plus System Reroute Timer  0
 
 Recorded Announcement Device  No
 
 Recorded Announcement Device - Advanced  No
 
 
Ringing
 
 Delay Ring Timer  10
 
 No Answer Recall Timer  17
 
 Ringing Line Select  Yes
 
 Ringing Timer  180
 
 
SMDR
 
 SMDR External  Yes
 
 SMDR Internal  No
 
 
Trunk
 
 ANI/DNIS/ISDN Number Delivery Trunk  No
 
 DASS II OLI/TLI Provided  No
 
 Public Network Access via DPNSS  Yes
 
 Public Network To Public Network Connection Allowed  Yes
 
 Public Trunk  No
 
 R2 Call Progress Tone  No
 
 Suppress Simulated CCM after ISDN Progress  No
 
 Trunk Calling Party Identification  Yes
 
 Trunk Flash Allowed  No
 
 Two B-Channel Transfer Allowed  No
 
 
Voice Mail
 
 COV/ONS/E&M Voice Mail Port  No
 
 ONS VMail-Delay Dial Tone Timer  5

15

Mitel MiVoice Business/MCD/3300 / Re: Nupoint wav stored

« on: March 02, 2021, 01:01:26 PM »

Replying to my own post everywhere... Guest I had to go into user portal following the post below.

http://mitelforums.com/forum/index.php?topic=5286.0