Messages

1

MiVoice Office 250/Mitel 5000 / Re: Mitel 250 and Phone Manager end of life announcement!!

« on: April 15, 2021, 10:10:04 AM »

Provided this is legit, what's the upgrade path?

The relationship to the phone system here at $work is tenuous at best (for reasons that are not germane to this post) and this is surely not going to help.

Fred

2

MiVoice Office 250/Mitel 5000 / Re: Reinitialize voicemail box for one user?

« on: March 30, 2021, 11:12:26 AM »

No, there really isn't a good option here... The only other thing you can do is reset the password, then walk the new user though setting the password and recording their name, and possibly

Thanks - that's pretty much what I suspected, but wanted confirmation.   Trust, but verify and all that.

I'll just reset the password, clear out messages, and write instructions for the user to erase and re-record their name and primary greeting.

Fred

3

MiVoice Office 250/Mitel 5000 / Reinitialize voicemail box for one user?

« on: March 29, 2021, 02:55:50 PM »

Hi all,

I have searched on the forum and dug quite a bit into past posts and don't see an obvious duplicate of my question - so hopefully I'm not asking something common.

Short of deleting and re-creating an associated mailbox for a user, is there a simpler way to reset/reinitialize a voice mail box into a "freshly created" state? (without actually freshly creating it).

I have some users that are moving and someone new is filling the empty seat once the musical chairs are complete, and it would be nice to present them with a "new to them" voicemail box.

One of the voice mail boxes in question is part of a few CRA's, and if I delete/recreate the voice mail box, it messes up the CRA's and I have to go in a reset digit destinations, etc.

I am just trying to save myself a bit of work / CRA chasing.

Thanks,

Fred

4

MiVoice Office 250/Mitel 5000 / Re: Control users volumes

« on: February 24, 2021, 11:41:58 AM »

fcoffey,

Just don't tell them about the Feature Code to change the Ring Tone (Default FC: 398) which allows you to dial 0-9 and change the tone; 0 - No Tone.

Thanks,

TE

SHHHHHHH!        To be honest that didn't even cross my mind....   Mum's the word.

Fred

5

MiVoice Office 250/Mitel 5000 / Re: Control users volumes

« on: February 24, 2021, 11:23:47 AM »

fcoffey,

Sorry about that I guess you can't make that change anymore as I can't make it here either.

To be honest I had only done that one time in 25+ years and it was when Inter-Tel still manufactured the product, and it was changed back fairly quickly as they couldn't adjust the Ringer volume.

How hard is it to tell them not to adjust the volume to a level they can't hear? I mean everyone working there should understand how a volume keys works at this point in their lives; even young kids.

Sorry,

TE

TE,

No problem at all.    I agree with you that folks should just be told to not adjust their ringer volume to a volume that you cannot hear.

Edit: unrelated to topic at hand text removed.

Thanks again,

Fred

6

MiVoice Office 250/Mitel 5000 / Re: Control users volumes

« on: February 24, 2021, 09:09:43 AM »

What you could do is just remove the volume keys from the phone so they don't work at all, but that may cause other issues for low volume calls.

Hi TE  -

Thanks for the response and confirming what I was already thinking.   You are correct that we don't have any digital sets, and even if we did the OAI/SV command method seems kludge-y.

In my offline test database, I set up a 5320 keymap, went to edit, and while the Volume Up/Volume Down keys do have "numbers" assigned to them, I am unable to edit the two.  For instance, where I can normally change a key (for instance, let's make #5 something else than the special key) if I click near where "volume up" and "volume dn" is, it doesn't let me edit it/de-assign it/etc.

Am I missing something?    When I originally looked in Keymap Edit it almost felt that I'm not able to delete the volume keys (which would make sense, as deleting them stops any volume adjustments, not just ringer, but IC/CO, etc....)

Thanks,

Fred

7

MiVoice Office 250/Mitel 5000 / Control users volumes

« on: February 22, 2021, 04:08:44 PM »

Hi all,

I've done some searching on the forums and found at least a few "leads to an answer" if you will, but wanted to ask the question again as the threads I found were "old" (at least in a tech sense).

This is probably a "social" problem looking for a technical answer, but I have been asked to see if I can hard-set IC/CO ring volume and not allow the user to alter it due to users turning down their ringer to the point where they "cannot hear it" and are ignoring calls.

The vast majority of phones are 5320e's and 5340e's.

If I whip up a test offline database and turn on OLM I can see that I can set volumes, but I am assuming the user can just re-set it (in this case, low as to not hear the ringing).

Thinking outside the box a bit, I do have a CT Gateway available, perhaps I could write some custom code (via the System OAI toolkit?)  to check a list of extensions volumes and re-set them to a per-determined level if they aren't where they should be?    My guess is even checking every 15 minutes would probably be to much "load" on the system?     ... or should I just tell management to smack upside the head (Gibbs/NCIS style ...) those employees that turn down their ringer?

MiVoice Office 250 running 6.2.5.80 ...

Thanks,

Fred

8

MiVoice Office 250/Mitel 5000 / SIP message debug question

« on: January 17, 2020, 01:35:04 PM »

Hi all,

Figured I'd start a new topic for this one.

For a given SIP Trunk Group, if I turn on OLM and for the trunk group itself turn on SIP Messages to Full, and also under General Configuration turn on SIP Messages to Full, level Debug - would you assume that in the SIP debug log text file available via the web interface would show (if configured) the system sending SIP REGISTER messages?

I have a situation where I'm trying to configure a SIP trunk, but all I see is INVITE's in the logs when I try test calls (that time out with "Destination not responding"), but no REGISTER despite the fact that it looks configured with username, password, etc to me.

Other SIP trunks I have used on my other office Mitel 250 systems have not needed a registration, so they "just worked" without much fuss.

If it helps. I can post slightly photoshopped screen shots if needed.

EDIT: Running 6.2.5.80 on all my nodes.

Thanks,

Fred

9

MiVoice Office 250/Mitel 5000 / Re: Media Gateway?

« on: January 16, 2020, 09:05:28 AM »

There are very few things within the MiVO-250 that would require a reset of the system. Typically, a change to the System NAT IP Address does not require a reset to work.

Thank you.  I'll still do the change late late in the day just in case because I am cautious like that. 

Appreciate the knowledge.

Fred

10

MiVoice Office 250/Mitel 5000 / Re: Media Gateway?

« on: January 15, 2020, 11:40:31 AM »

Assuming you do NOT have a MBG, in System - IP Settings make sure you have the System NAT IP Address set as your public IP address. Then in Devices and Feature Codes - SIP Peers - SIP Trunk Groups - 92xxx - Configuration - NAT Settings you change the NAT Address Type to Non-SIP Aware NAT.

Apologies for thread mining, but I thought that this may be too simple of a question to post a new topic -

If I have a need to change the value of "System NAT IP Address", would that cause/need a system reset?

Only asking so I know when to strategically change it.

Thanks,

Fred

11

MiVoice Office 250/Mitel 5000 / Re: UC360 Company Directory

« on: May 10, 2019, 02:09:10 PM »

I had optimism when I first opened the file, because the column headers are different than what my MiVO-250 exported.  But, unfortunately, I was still met with the same result when I tried to import.

Have you made any headway with this?  I am trying to import some contacts (phones) out of a MiVO 250 and also do not know the secret sauce and/or incantation. I tried a CSV layout as laid out by TE, but to no avail.  Debug output says "1st line not valid" but of course doesn't tell me what IS valid.

Even despite the fact of cranking the debug up all the way....no clues.

My UC360 is running 2.1.7.1

Thanks,

Fred

12

MiVoice Office 250/Mitel 5000 / Re: Unable to transfer to hold on certain ext

« on: January 16, 2019, 08:54:28 AM »

I'm going to guess Dynamic Extension is enabled on the phone that isn't working.

Try disabling DEE and try again.

DEE breaks a few things I've found i.e System Forwarding

Apologies for the long reply time, this particular user doesn't leave her desk often for me to test.

Thank you!  That was it.   DEE was turned on for this user, but not configured.  At one point she expressed interest in using it but thought better of it, and I didn't turn it off.   Turned it off, and now transfer-to-hold from the receptionist works without issue.

Much appreciated.

Fred

13

MiVoice Office 250/Mitel 5000 / Re: Unable to transfer to hold on certain ext

« on: January 10, 2019, 03:59:43 PM »

What happens when that user puts an outside call on hold themselves?

Hi TE,

Called in from the outside via my cell, had receptionist Transfer to the problem extension (NOT Xfer to Hold), answered call, hit hold button on the endpoint, (a 5320e) and the call was placed on hold as expected, and I heard Tick Tone on my cell.   Was able to pick call back up by hitting lit/flashing call key, on hold again, etc.

Thanks,

Fred

14

MiVoice Office 250/Mitel 5000 / Re: Unable to transfer to hold on certain ext

« on: January 10, 2019, 11:45:53 AM »

Morenjr76,

Can you list all of the flags under the phone so we can see how it is configured?

Go to System > Devices and Feature Codes > Phones > 914 > flags

Thanks,

TE

Hi all,

Apologies for the thread mining, however, I have the exact same problem as this user.

I've checked the Flags for both a station that is working and a station that isn't, and the only difference is "Display Missed Calls on Phone" is set to "yes" on the working phone.   I have the exact same symptoms as the original poster - that is, our receptionist can transfer to hold an outside call to my extension (hits xfer to hold key, dials my extension/DSS, hangs up, I as the caller hears tick tone), DSS light is not blinking.

On the "non-working" phone, receptionist hits xfer to hold, dials extension, hangs up.  DSS light "fast blinks" and caller hears ringback.

Where else can I look?

The only other difference is let's just say the nonworking user has a rather non-standard keymap - and is the only user with this keymap.  I may steal all of my thunder and try temporarily putting this user on our standard (and pretty much a Mitel standard) keymap and see what happens.

15

MiVoice Office 250/Mitel 5000 / Re: Paging to SIP horn?

« on: November 07, 2017, 02:33:34 PM »

Who told you that a SIP device would work within a Page Zone? What you would need is a SIP device that takes a Loop Start Trunk Port and then converts it to SIP to be paged out. We use the Valcom IP Paging set of devices for these type of solutions.

Hi TE

No one did.   It's 100% my fault for purchasing the device before I knew it would work.    I went with a SIP horn due to ease of running wire and due to the fact that the warehouse is 600+ feet from the Mitel (fiber between the buildings ...)

I ended up purchasing a Raspberry Pi, put Asterisk on it.

I made the Pi the SIP extension (using the Mitel's Cat F license).  I could then dial the Pi from the Mitel.

I set up the Algo horn as a SIP extension on the _Asterisk_.   I tested that I could make the Asterisk system dial the Horn and page.

I set up an IVR on the Pi that would prompt you to record your page, then hang up.   The Pi then turns around and dials the page zone on the Mitel (which goes out the Mitel's page port) AND the Algo horn at the same time and plays back the page.

A little unorthodox, but it works.

Lesson learned is to wait for my Mitel vendor's response before I purchase an item.   Yes, yes I know I deserve a hand-slap. 

Fred