Messages

1

Mitel MiVoice Business/MCD/3300 / Mitel 5304 - How do you adjust brightness?

« on: September 27, 2018, 05:48:34 AM »

Hello all,

I have some Mitel 5304's in a hospitality setting and we need to either turn off the back-lit display or adjust the brightness of them.

Tried hunting for feature codes and also the settings on the phones. Nothing.

Let me know with any ideas.

Thanks,

Pete.

 

2

Mitel MiVoice Business/MCD/3300 / Calling User Externall Prompts For Mailbox

« on: August 24, 2018, 07:04:32 AM »

Hello everyone,

I have an issue at the moment that when I call user externally it prompts for a mailbox number.

I have not seen this before, have checked COS and COR all correct. Routing is correct and mailbox is setup.

Any ideas?

Thanks.

Pete.

3

MiVoice Office 250/Mitel 5000 / Need to put system into night service.

« on: January 31, 2018, 06:02:48 AM »

Hello all,

I need to put the system into night service...using mitel business and can't seem to find how to do this.

Thanks!

4

Mitel MiVoice Business/MCD/3300 / Re: User Unable To Transfer External Calls Internally.

« on: October 05, 2017, 07:22:10 AM »

All sorted now.

I entered *70 on the work and works fine.

Thanks a lot guys.

5

Mitel MiVoice Business/MCD/3300 / Re: User Unable To Transfer External Calls Internally.

« on: September 29, 2017, 04:24:33 AM »

how does he /she perform the transfer? might be stupid but the transfer must be configure in the COS and also the way of doing transfer might be just wrong. Must press the transfer button ( arrow / with faces ) next to hold button and dial the extension and hang up if the transfer is unannounced transfer

The plot thickens: I have no found that this is a problem with people forwarding TO the user.

And on the phone there is a phone with an arrow on it - Must be a diversion actually placed on the device -

How do I remove this please?

Thanks a lot so far.

6

Mitel MiVoice Business/MCD/3300 / Re: User Unable To Transfer External Calls Internally.

« on: September 29, 2017, 04:18:00 AM »

Hello guys,

SH_vMCD is the software I'm using to manage the phone system.

The user is transferring and the call is being cut off as she presses release me - She is reasonably competent as her job is basically answering and transferring calls.

The phone she is using is the 5320.

7

Mitel MiVoice Business/MCD/3300 / User Unable To Transfer External Calls Internally.

« on: September 28, 2017, 11:46:46 AM »

Just been notified by a user that that they are unable to transfer their phone calls.

They work in customer services so this is quite a big problem.

Thanks in advance...i'm aware this might be a bit basic.