Messages

1

Mitel Software Applications / Re: Reporting on number of calls

« on: August 04, 2017, 08:34:56 AM »

Thanks for the kill command Ralph, I was able to create the report I required using the data from the SMDR log but I've noticed something odd which has totally confused me.

The companies external land line (800900) is directed to an internal number (555) which is mapped to the receptionists phone, she can then pick this up and the correct internal direct dial is displayed in the log and if anyone else picks (555) up again the correct internal direct dial is displayed in the logs.

There are instances where someone rings the companies external land line (800900), it routes to the internal number (555) and then the internal number (555) picks up but the (555) is not on a specific Mitel phone, below is the specific log.

07/28 04:12P 00:00:33 T001  *** 555                         555               
           05478800900 555

Can't be voicemail as that's got it's own specific number.

Hopefully the above makes sense!

thanks,

Andy

* Seems odd if some dials 2545 (An incomplete external number) and hangs up why is this even logged - I thought a call was only logged when all users accepted the call

2

Mitel Software Applications / Re: Reporting on number of calls

« on: August 03, 2017, 05:04:27 AM »

Any way to kill a command whilst it's running?

3

Mitel Software Applications / Re: Reporting on number of calls

« on: August 02, 2017, 08:21:37 AM »

Thanks Ralph, it seems to be loading now. I thought the maximum was 5000 lines to be displayed but it seems to be producing more now.

4

Mitel Software Applications / Re: Reporting on number of calls

« on: August 02, 2017, 07:54:40 AM »

Using the maintenance command LOGSYS READ SMDR NEWEST 5000  I can see the last 5000 calls but it's not great.

Any suggestions?

5

Mitel Software Applications / Reporting on number of calls

« on: August 02, 2017, 06:13:54 AM »

Hello All,

Firstly this website is a fantastic recourse!

I would like to run a report which displays the total number of calls for each individual internal IP phone.

Is the above possible, how can I set this up, can this be broken down into number of calls answered, if it was internal/external etc?

I've had a quick look on the Mitel MiVoice business tool but can't see anything obvious (Novice User)

Thanks in advance,

Andy