Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Dropped calls, delayed calling only for a group of phones?

« on: January 08, 2019, 12:12:05 PM »

I would run a temporary homerun to the network because it certainly looks like your problem from here....because your other option is wireshark....

Going to attempt to place a POE switch in the department and run a homerun cable, see if that changes anything.

First step is an easy one:
Change the switchports patched to those suspect devices to 100Mb instead of auto/1000Mb.
If this makes an appreciable difference, then you definitely have cabling issues.
 
Check your Voice Quality Statistics form for calls made to/from the relevant devices and you can document the severity of the quality issue.
 
Inspect the structured cabling and see if it has been properly separated - it should not be laying on any surface (even though cablers do this all the time). If it is, buy some kind of support or conduit for it to raise it up off the ceiling of the floor below. (Needless to say, it should also not be running alongside any other type of cabling or metallic pipes).
If your country has an enforcable code for cabling standards, you can get the cablers to come in and fix their crappy job for free for you.

switchports should all be 100mb, but will need to double check this
Voice Quality Statistics - I see lots of packet loss, but not sure the root cause?
The cabling does run along the floor of their cubicles but then back into the ceiling of that department

2

Mitel MiVoice Business/MCD/3300 / Re: Option 129 error when setting up replacement phone

« on: January 04, 2019, 04:15:56 PM »

The times I've had this issue, I've reset the phone to factory settings and/or manually set the gateway on the phone. Sometimes the port on the switch was the issue aswell.

3

Mitel MiVoice Business/MCD/3300 / Dropped calls, delayed calling only for a group of phones?

« on: January 04, 2019, 04:09:26 PM »

We have a group of phones in a certain department, where everyday the calls are delayed, have static or drop the calls. We have SIP trunking but our provider points all fingers to our PBX. How do I go about troubleshooting this and why is it the specific group of phones only?! My only possible guess is that around the time this issue started happening was around the time they built a new room below this department. This room is somewhat directly beneath this department and they installed two LED linear highbays. Should I attempt the route of trying to run new cable to this 2ND floor department? I do believe that the homerun cables in the ceiling might not be STP, which is why this issue is happening. Whats your opinion, should I take the physical or technical approach first, considering I don't know how to wireshark the IP phones.

4

Mitel MiVoice Business/MCD/3300 / Re: Delayed outgoing dial tone

« on: July 28, 2018, 04:43:29 PM »

30 seconds sounds like too long to be inter-digit timeout, but you should rule that out first. Check which Digits Dialled the outgoing call is matching and make sure it is an exact match rather than n+unknown.

Digits dial are 9 follow by 7, no unknown numbers, if calling within the area code. Outside local area code they must dial 91 + 10, the inter digit timer is set to 10 seconds

5

Mitel MiVoice Business/MCD/3300 / Delayed outgoing dial tone

« on: July 21, 2018, 03:04:52 PM »

We have been having intermittent issues with only a certain group of phones having delayed outgoing calls. The dial tone starts ringing after 30 seconds or doesn't at all. What could be the cause of this or where can I begin trouble shooting this issue? We use SIP trunking through comcast, with our mitel 3300. Any suggestions?

6

Aastra - MiVoice Office 400 and MiVoice MX-One / Re: Phone keeps ringing and doesnt go to VM

« on: July 16, 2018, 05:39:38 PM »

I had this issue before, check the class of service options, mirror it to a working phone perhaps.

7

Mitel MiVoice Business/MCD/3300 / Re: Extend music on hold time/interval?

« on: July 16, 2018, 01:41:52 PM »

Unless the user is calling the external MOH box directly, then it doesn't have anything to do with the timing of the forwarding to VM.
I'm betting they're calling an ACD group.
The timer is either going to be in the ACD Path form or the Express ACD form.  Look for the interflow timer.

Ralph

So the interflow timer is set to 9 minutes, so it doesn't seem like it would be this, the call goes to voicemail after a minute and a half. In ACD Paths, I see the direct number, and the interflow time out minutes, seconds, point directory number. In ACD Express groups, there are no entries in here.

8

Mitel MiVoice Business/MCD/3300 / Re: Forward All New Voicemail/Phone Calls

« on: June 28, 2018, 11:55:13 AM »

For calls:

Users and Devices > Advanced Configuration > Call Forwarding Profile would allow you to set a forward.

That wouldn't be a solution to forward voicemails, however.

Another option would be to setup a DSS/Busy Lamp on the on the phone who would be answering their calls and set to Ring Cont, then forward voicemails to email. Not sure about forward voicemails already in there though without resetting the passcode.

9

Mitel MiVoice Business/MCD/3300 / Re: Outbound Private Caller on SIP Trunking

« on: June 27, 2018, 03:51:19 PM »

You can only do this per SIP Peer Profile [CPN Restriction], not per-extension, so my guess is your upstream carrier doesn't like you presenting those five numbers

Turns out it was Comcast, we have SIP trunking through them, even though they kept saying they didn't own these DIDs, I kept saying yes you do, they finally escalated to an engineer to research and they had the "restricted" on those numbers removed.

10

Mitel MiVoice Business/MCD/3300 / Outbound Private Caller on SIP Trunking

« on: June 26, 2018, 08:46:04 PM »

We have 5 numbers than when dialing outbound, caller ID shows as Private Caller. All other number show that DID. How do I go about remove the private caller from these numbers? In "DID Rangers for CPN Substitution" these numbers have their own index with ### ### xxxx as the sub. I don't see those numbers with special routes either, nothing in CPN sub, Calling line ID Restriction, ARS from what I can tell or call rerouting.

I looked at this thread but doesn't point much direct to removing the private caller?
http://mitelforums.com/forum/index.php?topic=10180.0

11

Mitel MiVoice Business/MCD/3300 / Re: Extend music on hold time/interval?

« on: May 02, 2018, 04:53:31 PM »

Yes, it would transfer them to the ACD group, I'll check that out, thank you.

12

Mitel MiVoice Business/MCD/3300 / Extend music on hold time/interval?

« on: April 30, 2018, 08:25:47 PM »

So we have an external MOH box, someone calls, it plays the MOH, after two minutes if no there is no answer it forwards to a voicemail. Does anyone know how to extend the time it plays the MOH before forwarding to the voicemail?

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Mitel MiVoice Business/MCD/3300 / Re: CESID E911 Dialing

« on: February 16, 2018, 12:40:01 PM »

When you called 911 did they get the CESID or a different number?

I didn't ask, time for some more testing I guess!

14

Mitel MiVoice Business/MCD/3300 / Re: Possible SIP DTMF Tone issue

« on: February 16, 2018, 12:36:20 PM »

It was in the controller registry if I do recall correctly

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Mitel MiVoice Business/MCD/3300 / Re: Whats Mitel 3300, SX2000, ICP/PBX?

« on: February 15, 2018, 08:45:36 PM »

You are over simplifying it a little... The Mitel 3300 is the evolved form (or older brother if you will) of the SX-2000, it is at it's core using a upgraded version of the base SX-2000 operating system as you can see when you Telnet to it, but NEVER EVER do anything in that telnet terminal unless you know exactly what you are doing and are directed by technical support.

The SX-2000 is an older system, manufactured in the 1980's and 1990's with some still in service today, but it has largely been retired. This was replaced by the 3300, which has gone though multiple name changes and hardware variants over the years... 3300, MCD, MiVoice Business, and a few others for a short time, they all refer to the same system. It has also been deployed as a VMware Virtual Machine and on ISS (Industry Standard Services) as a Linux software blade.

The 3300 ICP is a the core hardware chassis, with variants like MXe, CXi, LX, MXeIII, etc., which runs MCD software that is now called MiVoice Business (which is at it's core, very much related to the SX-2000's operating system).

MCD or MiVoice Business generally refers to the operating system or software, and 3300 generally refers to the hardware platform, but to be honest many people use them interchangeably.

Clear as mud now?

You are a godsend, definetly clear as mud now.