Messages

1

MiVoice Office 250/Mitel 5000 / Re: Default Database by Accident / Restore help!

« on: July 09, 2018, 07:04:13 PM »

Tried pulling the plug again (just after telling it to default the database again).  This was enough to corrupt the database and get it to restore from the backup on the system (last night). 

Seem to have lost all the voicemail boxes and recordings though...

2

MiVoice Office 250/Mitel 5000 / Re: Default Database by Accident / Restore help!

« on: July 09, 2018, 05:25:33 PM »

A new admin just defaulted the database!   I don't see a restore option, even though when I go to Backup, it says a backup to the system was made last night.  Any help is greatly appreciated.

Open the programming software (Session Manager) and connect to the system... then in the toolbar select Operations, Database Operations, Restore Backup, and select Database from a PC then browse to the file. If you don't have a backup and only have the one on the CF card, just remove the power without performing a shutdown and reconnect the power, in theory it should restore from the backup automatically (I don't know of a way to manually revert to the backup on the CF).

Thanks, tried pulling the power.  No luck.

3

MiVoice Office 250/Mitel 5000 / Default Database by Accident / Restore help!

« on: July 09, 2018, 03:24:45 PM »

A new admin just defaulted the database!   I don't see a restore option, even though when I go to Backup, it says a backup to the system was made last night.  Any help is greatly appreciated.

4

MiVoice Office 250/Mitel 5000 / Re: No incoming or outgoing calls

« on: January 27, 2017, 02:09:42 PM »

I'll give the maximum registration retries a try.  It was set at 5.  I made it 100.  We'll see.  Thanks!

How often is it recommended to restart?  We currently have it set to twice a week.  I suppose the other option would be to reboot each weekday (early AM).

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MiVoice Office 250/Mitel 5000 / Re: No incoming or outgoing calls

« on: January 27, 2017, 11:48:01 AM »

Yes, it feels like every couple months.  In reality, it might be twice a year.  Most of the time these are scheduled outages in the wee hours of the night, so I don't care.  I just have to remember to remote into the phone system and reboot.

Using 6.0 SP1 PR1.  Not sure what configuration details would help.

I was curious if others had seen this or not and whether it was a known issue.  We've had multiple Mitel partners, but none of them have figured it out.

6

MiVoice Office 250/Mitel 5000 / Re: Old employee forward to replacement

« on: January 27, 2017, 11:44:39 AM »

Perhaps easy wasn't the best word to describe my question...

Some users are remote so I don't have physical access to their phone or their phone has been packed away. 

I wasn't aware of the (x)359 option, but that requires that I know their passcode.  I suppose I could reset it like I did with the user's portal page.

Thanks for the additional options. 

Seems like Mitel would just have a forward option that works from the admin console, rather than a workaround with a CRA.

7

MiVoice Office 250/Mitel 5000 / No incoming or outgoing calls

« on: January 27, 2017, 09:53:05 AM »

Each time our ISP has a network outage, our 5000 needs to be rebooted.

After the outage, which typically happens in the overnight hours, users can't make or receive calls to/from external users.  They get a message that says something like 'the device you are using is not registered to make calls on the network'. 

A reboot fixes it, but it has plagued us about once every couple months for years.  Anyone know of a setting or fix to make it so the PBX can re-establish its connection with our ISP without a reboot?

8

MiVoice Office 250/Mitel 5000 / Re: Old employee forward to replacement

« on: January 27, 2017, 09:42:58 AM »

Hi TE,

This is perfect.  Thanks!

Side note: is there an easier way to set the forward for the old user besides going to their old phone?  I ended up resetting the old user's portal password and doing it there, but it seems like as an admin, there should be an easier way. 

-Damon

9

MiVoice Office 250/Mitel 5000 / Re: Old employee forward to replacement

« on: January 24, 2017, 02:31:30 PM »

Not sure how to do that...

Anyway, I got it working by forwarding to the new employee's outside number.  This calls the user and goes to the new user's voicemail if unanswered.  The only drawback, is it it no longer says forwarded from X.

10

MiVoice Office 250/Mitel 5000 / Old employee forward to replacement

« on: January 24, 2017, 11:21:32 AM »

Seems like a pretty straightforward request.  In the past, I've always just set the old employee's phone to forward to the new person for some period of time.  I just realized that when doing this, if the new person doesn't answer the phone, the call never goes to the new person's voicemail.  It just rings forever.

I saw some posts about creating a Call Routing Application, but I'm not sure that solves the problem.  I'd like the new person's phone to ring (or if they have DEE turned on, go to mobile) and then go to voicemail.  Doesn't seem it should be difficult to do or a unique question, but I couldn't find an answer in the archives.