Messages

1

Mitel Software Applications / Re: Unable to access NuPoint Web Console

« on: Today at 08:41:29 AM »

I remember getting this with a specific browser, but it sounds like you tried that. Clearing all your cookies for it may help too.

2

Mitel MiVoice Business/MCD/3300 / Re: User Creation Problem

« on: January 08, 2026, 02:03:52 PM »

You'll need to search by extension and either rename that user or delete and re-create.

3

Mitel MiVoice Business/MCD/3300 / Re: MiCollab App No Audio - 365 Cloud PC

« on: January 05, 2026, 03:55:40 PM »

Are other people able to get audio? Doesn't sound like a PC issue more than a teleworker or firewall issue.

4

Mitel MiVoice Business/MCD/3300 / Re: How can I see what number an extension is trying to dial

« on: August 29, 2025, 09:48:10 AM »

If you know when it happens you could run a CCS TRACE ENABLE in maintenance commands it should populate. Depending on how busy your system is you'll get a lot of data so you may have to copy and paste it to search on. Don't forget to disable it when you're done.

5

Mitel MiVoice Business/MCD/3300 / Re: 6930 IP Phone has all RED lights

« on: August 20, 2025, 04:19:48 PM »

That's wild. Do the logs by chance show anything?

6

Mitel MiVoice Business/MCD/3300 / Re: Need some assitance with CUCM

« on: July 23, 2025, 08:48:10 AM »

What kind of trunks do you have and how are they routing to the MiVB's? Do you have an MBG in play?

7

Mitel MiVoice Business/MCD/3300 / Re: Which log file

« on: July 09, 2025, 01:00:43 PM »

The Audit Trail Log should show this.

8

Introduction and Announcements / Re: New Owner for MitelForums.com !!!

« on: July 06, 2025, 04:01:38 PM »

Glad to hear this, thankful for your taking over, TE.

9

Mitel MiVoice Business/MCD/3300 / Re: Sales Phone After Hours Message Not Working

« on: April 28, 2025, 03:29:09 PM »

It may have been working but no one was logged in to the queue. Would have to see what that defaults to.

10

Mitel MiVoice Business/MCD/3300 / Re: Sales Phone After Hours Message Not Working

« on: April 23, 2025, 09:58:54 AM »

I'm not sure I understand - it says the call rang sales at 1pm on Saturday when it wasn't open, but below it looks like they are open 8:30-5 on Saturday.

Are you setting the schedule up in a call director or business schedule?

11

Mitel MiVoice Business/MCD/3300 / Re: MiVB FXO device

« on: April 14, 2025, 08:37:20 AM »

TA 7100 series here. Mostly for FXS but my understanding is they're configurable either way. 7108's have been absolute troopers in closets with less than ideal conditions.

12

Mitel MiVoice Business/MCD/3300 / Re: How to check in realtime IP phones status in MIVB 10.x

« on: March 17, 2025, 03:33:28 PM »

It depends on what you want to accomplish. STATE EXTENSION in maintenance commands will show you if a phone is online.

If you're looking for more detail on larger groups of phones, Contact Center is the way to go.

13

Mitel MiVoice Business/MCD/3300 / Re: Mitel Custom Repository for software upgrade

« on: March 13, 2025, 04:21:59 PM »

Take out the 10.2.0.57 in the custom repo field and give it a try.

14

Mitel Software Applications / MiCC Scheduled Reports

« on: March 06, 2025, 08:29:12 AM »

Is there a way in YSE or the server I can see scheduled email reports for all users? We have some really old ones trying to email to users that haven't been around in a while I'd like to clear out.

15

Mitel Jobs and Mitel Careers / Re: Available for work

« on: February 26, 2025, 12:59:33 PM »

That sucks - I'll keep an eye out through our vendors/support.