Messages

1

Mitel MiVoice Business/MCD/3300 / E2T IP address

« on: May 29, 2019, 03:54:45 AM »

Hi All,

we have 3 system 2* MXE and 1 AX controllers working on hotel, the 2 MXE controllers working as primary and resiliency and AX is working for the analog phones.

my problem is with the resilient controller that have some alarms one of them is E2T card.

i have checked the configuration on the hardware compute cards and found slot 2 status is not responding an no ip address assigned to the E2T card i have disconnect the controller from the network and reconfigure the DHCP and assigned static IP address to E2T card but nothing happened.

Looking forward for your support to solve the problem. 

2

Mitel MiVoice Business/MCD/3300 / Re: Noise on calls

« on: February 03, 2019, 01:57:38 AM »

But the Noise appeared in the e1 line (please note that there are 2 E1 line from different service providers) and from internal calls (IP TO IP) (IP TO ANALOG) and when used the MOH

3

Mitel MiVoice Business/MCD/3300 / Noise on calls

« on: January 28, 2019, 05:55:30 AM »

Hello

We have one of our old clients using MX controller over 15 years and suddenly the system have stopped.

After checking the system we agreed to install new software manually using the hyper-terminal.

Software have been installed successfully, license retrieved back  and system data backup restored.

System has been installed back into the customer premises but we had the following issues:

1)  Noise in E1 Line both way.
2)  Noise when used music on hold bottom in the IP phones.
3)  Noise between phones (Analog to IP, IP to IP)

Note that analog to analog voice is clear.

Please support to solve the problem.

Best regards
Marwan Nugdalla

4

Mitel MiVoice Business/MCD/3300 / Billing calls problem

« on: July 26, 2017, 06:43:18 AM »

Dear All,

I have sent this problem before but unfortunately the problem have not solved yet.

I hope to find the solution this time. 

We have a hotel with 3 Mitel system, 2* MXE controller (Main and resilient) and 1*AX controller for the Analog phones.

The 3 systems are connected together through IP networking.

The E1 line is just connected to the Main MXE controller.

They have billing system called Tiger TMS billing system.

the billing system is connected to the Main MXE controller via (RS232 RJ45 cable).

the problem is sometimes when the guest rooms made outside calls the billing system can recognize the EXT no who made the call and sometime cannot and when we checked the billing system report we found that the billing system can recognize some rooms and bill it and some rooms cannot and in this case we found in the billing system report that the extension X999 is the EXT who made the calls and when check with operator and found the call is real.

I want to know to fix this.

looking forward for your support.





 

5

Mitel MiVoice Business/MCD/3300 / Re: Mite 3300 hyper terminal (serial cable)

« on: April 24, 2017, 06:16:32 AM »

Hi guys,

I tried to make this cable many times and the result was i can see the booting sequence for the controller but i can not press the space space space to the booting of the controller... i found a lot of the pin diagram of the null serial cable and i will appreciate if you share with me the correct pin out.

thanks
Marwan   

6

Mitel MiVoice Business/MCD/3300 / Mite 3300 hyper terminal (serial cable)

« on: April 23, 2017, 03:41:00 PM »

Hi All,

Can someone send me the pin diagram of the hyper terminal ( serial.cable)... I have a problem with my controller and it seems like no way to upload new software by normal way.

Really thanks for your quick support.

Thanks
Marwan

7

Mitel MiVoice Business/MCD/3300 / SMDR Problem

« on: December 04, 2016, 04:58:59 AM »

Hi All,

i have recently had a 3300 three systems installed in a hotel with Mitel 5304, 5324 phones but problems are arising now that im trying to record calls.

The three system are 2*MXE II (Main and standby) and 1* AX for analog phones, the AX system is connected to the main MXE system via IP Networking trunk and main MXE is connected to TMS for billing system.

The whole system were working fine but now the system is sending wrong or understandable data to TMS system, so that the TMS system cannot bills room.

I have attached the report from TMS system that shows x999 and T102 for example.

Looking forward for your prompt assistance.