Messages

1

Mitel MiVoice Business/MCD/3300 / Re: System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 09, 2016, 04:00:17 PM »

Works like a charm now guys!!! Thanks!!!!   

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Mitel MiVoice Business/MCD/3300 / Re: System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 09, 2016, 03:58:19 PM »

Never mind think I got it... forgot to rest the ip console...

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Mitel MiVoice Business/MCD/3300 / Re: System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 09, 2016, 03:56:00 PM »

Reading your first post, I bet the VM ports are restricted from accessing the trunks due to Interconnect violations. The default Interconnect assigned to both stations and trunks is 1. Change your Admin sets to use Interconnect 1, Guest rooms to 2, and change Interconnect 3 to be restricted from 2 but allowed to 1.

Ok... I shall try that... is there an easy way to change analogs ... there are 225 individual rooms, which are all analog.

Should be able to do a range change. Go into Analog Sets, click "Change" on the first one, it should let you expand the change to whatever number of consecutive records you wish. Change the drop-down for only Interconnect Number to "Change all to", and enter 2. Preview to make sure you're changing only what you want to change, and save.

... The intercept group isn't working now... ugh...

I set intercept number 2, interconnect restriction to the operator extension like I did before when the analogs were on 1...

I reset the restrictions... and I know that part is working because it won't ring the guest rooms, but puts it on hold and then dumps it into the voicemail system. I feel like I got a bratty system ...

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Mitel MiVoice Business/MCD/3300 / Re: System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 08, 2016, 02:49:02 PM »

Reading your first post, I bet the VM ports are restricted from accessing the trunks due to Interconnect violations. The default Interconnect assigned to both stations and trunks is 1. Change your Admin sets to use Interconnect 1, Guest rooms to 2, and change Interconnect 3 to be restricted from 2 but allowed to 1.

Ok... I shall try that... is there an easy way to change analogs ... there are 225 individual rooms, which are all analog.

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Mitel MiVoice Business/MCD/3300 / Re: System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 08, 2016, 01:02:00 PM »

Interconnect would only get involved with blocking calls if the interconnect of the set was blocked from the interconnect of the trunk.

What system is acting as the AA? The embedded VM, or an external voice mail system? The reason I ask is if the VM ports are SIP, this is a known bug that is fixed in the software version that was just released last week. My workaround has been to just program a specific line in ARS Digits Dialed that allows the external number to be sent to a route that is not restricted for the AA ports.

I believe it was set up using the embedded VM. We do not have any other voicemail system other than the embedded.

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Mitel MiVoice Business/MCD/3300 / Re: System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 08, 2016, 11:11:59 AM »

Also... it seems that Interconnect 3, which is what we are using can't dial anything with a 9...

I just tried calling a regular external call and it got caught in the intercept group.

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Mitel MiVoice Business/MCD/3300 / Re: System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 08, 2016, 11:09:31 AM »

Is the speed call an external number? If so, is the "Overrides Toll Control" option for that speed call set for "yes"? Is the Auto Attendant using SIP sets?

Yes, an external number
yes, to the overrides toll control

I do not know if the Auto is using SIP sets... how do I check for that?

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Mitel MiVoice Business/MCD/3300 / Re: System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 07, 2016, 05:18:36 PM »

Is there any special about Interconnect 1? Is it used by something that might be being blocked?

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Mitel MiVoice Business/MCD/3300 / Re: System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 07, 2016, 05:00:47 PM »

Just to verify, your interco should look like this:

  1 2 3
1 . . .
2 . . .
3 R. .

You only wanted to restrict 3 from dialing 1.

Ralph

yeah in the list... 1 has no restrictions, 2 has no restrictions, 3 has restriction 1

I can't dial anything requiring 9 access it seems on the desk phone that I have put on Inter 3.

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Mitel MiVoice Business/MCD/3300 / Re: System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 07, 2016, 04:41:55 PM »

in looking... I found my trunks are marked with an Interconnect Number of 1, which is the restricted ...

I have changed it to 2, and attempted the test call again with no change.

Now I am wondering what else in the system uses an Interconnect number...

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Mitel MiVoice Business/MCD/3300 / Re: System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 07, 2016, 04:18:50 PM »

Test confirmed.

I changed my desk phone to Interconnect 3, and attempted dialing the speed call. I got instantly transferred to the front desk.

I am unsure why it would do that...

12

Mitel MiVoice Business/MCD/3300 / System Speed Call from Auto Attendant not dialing out from Auto Attendant

« on: November 07, 2016, 03:53:02 PM »

So... I had to get some help a couple fo weeks back because I had people using the vociemail system to call our guest rooms. Someone suggested a wonderful idea of using Interconnect Restrictions and Intercept Handling to prevent people from calling extensions.

Voicemails are on Interconnect 3
Admin are on Interconnect 2
Guest rooms are on Interconnect 1

Intercept handling set up as 3 is restricted from calling 1.

Now, when we attempt to use the System Speed Call from the Auto Attendant, it acts like it is going through... I get told I am being transferred to the Reservations dept, but instead the call gets shuffled to the Front Desk.

I am worried the Intercept handling is catching that call.

My voicemail Options are set to allow transfers to any number. There is a number restrict with a 9, but this has always been and the system worked before.

13

Mitel MiVoice Business/MCD/3300 / Re: Stop Call Transfers from the Voicemail system

« on: October 26, 2016, 04:09:30 PM »

Think I got it slowly... the phone isn't ringing, now it sits on hold then dumps it to the voicemail system.

14

Mitel MiVoice Business/MCD/3300 / Re: Stop Call Transfers from the Voicemail system

« on: October 26, 2016, 03:54:56 PM »

Interconnect restriction can be used for this as well, I set it up a few weeks ago for a hotel customer. House phones are in Interconnect 1, guest room phones in Interconnect 2, and voice mail ports are in Interconnect 3. Interconnect 3 is restricted from 2, and in addition, we have the VM ports in Intercept Group 3 and have that Intercept set up so that any interconnect violations are sent to the front desk.

Wait.... does this affect the guest's ability to access the voicemail system?

No, the nice thing about Interconnect Restriction is that it only works one way (unless of course you set up the restriction on both). Guests can call VM ports, but VM ports can't call guests.

Got to admit that sounds pretty nice...

Ill take any tips for setting this up without breaking the whole thing lol

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Mitel MiVoice Business/MCD/3300 / Re: Stop Call Transfers from the Voicemail system

« on: October 26, 2016, 03:49:53 PM »

Interconnect restriction can be used for this as well, I set it up a few weeks ago for a hotel customer. House phones are in Interconnect 1, guest room phones in Interconnect 2, and voice mail ports are in Interconnect 3. Interconnect 3 is restricted from 2, and in addition, we have the VM ports in Intercept Group 3 and have that Intercept set up so that any interconnect violations are sent to the front desk.

Wait.... does this affect the guest's ability to access the voicemail system?