So... I had to get some help a couple fo weeks back because I had people using the vociemail system to call our guest rooms. Someone suggested a wonderful idea of using Interconnect Restrictions and Intercept Handling to prevent people from calling extensions.
Voicemails are on Interconnect 3
Admin are on Interconnect 2
Guest rooms are on Interconnect 1
Intercept handling set up as 3 is restricted from calling 1.
Now, when we attempt to use the System Speed Call from the Auto Attendant, it acts like it is going through... I get told I am being transferred to the Reservations dept, but instead the call gets shuffled to the Front Desk.
I am worried the Intercept handling is catching that call.
My voicemail Options are set to allow transfers to any number. There is a number restrict with a 9, but this has always been and the system worked before.