Messages

1

Mitel MiVoice Business/MCD/3300 / Re: 5320 incoming call issue

« on: July 18, 2018, 12:48:35 PM »

brilliant thanks. Yes did the maintenance cmd and it had a headset active. programmed a head set key then deleted it. This fixed it.

thanks so much

2

Mitel MiVoice Business/MCD/3300 / Re: 5320 incoming call issue

« on: July 18, 2018, 09:22:30 AM »

its MiVoice Busuiness 7.0 SP1 PR1

yeah its the bottom key

thanks in advance

3

Mitel MiVoice Business/MCD/3300 / 5320 incoming call issue

« on: July 18, 2018, 05:03:31 AM »

On a couple of handsets, when a call is incoming, the incoming calls username is displayed and the user has to press the button to pickup the call after picking up the handset. Any ideas how to resolve this so that the call goes through as normal when the handset is picked up? I cant see what i am missing here.

4

Mitel MiVoice Business/MCD/3300 / Re: ring group VM

« on: July 05, 2018, 06:43:36 AM »

guys thanks for your help. its working now

5

Mitel MiVoice Business/MCD/3300 / ring group VM

« on: July 04, 2018, 10:15:00 AM »

Hello hope someone can help

I am looking to set up a ring group where the final destination if no one picks up is the VM on a specific destination in the group. I have tried terminal ring and terminal cascade ring but the final destination is always the first number on the list. i want it top be the last number. Any ideas?

6

Mitel MiVoice Business/MCD/3300 / dual hotdesk login

« on: October 04, 2017, 11:09:02 AM »

I have a request from a colleague. she wants a button programmed on her phone so that she is in effect logged onto the phone under 2 hotdesk numbers at the same time. is this possible? here is the request

I have the reception desk extension at my desk, can I also add my own extension 6736 to the phone, therefore both 6700 and 6736 can get through to my phone.

7

Mitel MiVoice Business/MCD/3300 / Re: PKM 5448

« on: February 15, 2017, 11:56:27 AM »

Its OK I found one.

8

Mitel MiVoice Business/MCD/3300 / PKM 5448

« on: February 15, 2017, 11:04:04 AM »

Does anyone have a diagram of what button 25 corresponds to on the actual PKM - i know that on the mivoice keys the buttons on the PKM48 are from 25 to 72.

dont have it in front of me to test...

9

Mitel MiVoice Business/MCD/3300 / Re: voicemail

« on: December 08, 2016, 01:28:00 PM »

Hi Ralph/Anyone who can help...

there is a primary greeting recorded but when you dial voicemail when the phone isnt logged on (hotdesk) i keep getting the generic message instead.

Any help would be gratefully recieved. Ive deleted/recreated the mailbox.

10

Mitel MiVoice Business/MCD/3300 / Re: voicemail

« on: November 22, 2016, 12:37:12 PM »

thanks for the reply Ralph. Will try it in the morning.

11

Mitel MiVoice Business/MCD/3300 / voicemail

« on: November 22, 2016, 12:17:57 PM »

I have a user who when she records a new voicemail greeting, she can play it back etc and it appears to have been saved but when someone calls and they get voicemail they hear the old message.

Does anyone have any ideas what could be causing this?

12

Mitel MiVoice Business/MCD/3300 / Re: ring group

« on: November 17, 2016, 11:07:32 AM »

no re routing

how should the timers be set?

13

Mitel MiVoice Business/MCD/3300 / Re: ring group

« on: November 17, 2016, 11:00:17 AM »

  a fair point well made.

I want incoming calls to go to another number if the number dialled doesnt answer.

i have put both numbers in a terminal cascade group.

14

Mitel MiVoice Business/MCD/3300 / ring group

« on: November 17, 2016, 10:43:28 AM »

hi there

im having difficulty getting ring groups to work - at all. any ideas as to what i am missing?

15

Mitel MiVoice Business/MCD/3300 / Re: numbers wont delete

« on: October 21, 2016, 07:57:26 AM »

Ralph thanks for this

i get

The number refers to a Hot Desk ACDII agent (Mobile DN).                       

where can i delete it?