Messages

1

MiVoice Office 250/Mitel 5000 / Phantom Number that doesnt ring, goes to VM

« on: August 24, 2017, 03:42:10 PM »

I set up a phantom number with a VM and need it to not ring in. I just need it to transfer to VM once the caller dials the number. We are setting this up for employees so they can call in and get company info such as if we are going to be open or closed due to bad weather.

How do I disable ringing in and forward to VM automatically?

Chris

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MiVoice Office 250/Mitel 5000 / Re: On hold is transferred to attendant

« on: August 24, 2017, 03:39:24 PM »

Set the Hold - Alternate Timer to 0, then in the station flags set the Alternate Hold Timer to Yes.

Where can I find this setting? I see the flag setting but dont know where the timer is at.

EDIT - Nevermind I found it.  I am testing it to see if this resolved the issue.

Solved. Thank you Ace

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MiVoice Office 250/Mitel 5000 / Re: On hold is transferred to attendant

« on: August 24, 2017, 01:35:30 PM »

Set the Hold - Alternate Timer to 0, then in the station flags set the Alternate Hold Timer to Yes.

Where can I find this setting? I see the flag setting but dont know where the timer is at.

EDIT - Nevermind I found it.  I am testing it to see if this resolved the issue.

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MiVoice Office 250/Mitel 5000 / On hold is transferred to attendant

« on: August 24, 2017, 12:26:31 PM »

I have a users phone that when she puts a caller on hold and receives another call it transfers the original call to the attendant after about one minute of being on hold. This is the HR lady and her calls need to stay on her phone. How do I fix this?

Transfer Recall Destination is currently set to her extension.

example:
call comes in ext. 1009 answers
call come in to same ext 1009
user sets first call on hold
user answers second call
after 1 minute of being on hold original call is auto transferred to attendant
this original call on hold is then answered by another user

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MiVoice Office 250/Mitel 5000 / Re: I have a strage issue with dialing Intertel 5000

« on: July 28, 2017, 04:29:25 PM »

No, in Houston we have 4 local numbers. 832, 713, 281 and now 346. We always have to dial the area code. I'm reluctant to make any further changes since everything is working now. I'm going to hold off on that change for now.

Then I would set Local 7/10 Digit Dialing to No.

What exactly does this option do?

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MiVoice Office 250/Mitel 5000 / Re: I have a strage issue with dialing Intertel 5000

« on: July 28, 2017, 04:05:26 PM »

Also take a look at SYSTEM/NUMBERING PLAN/HOME AREA CODES, make sure yours is there.  And SYSTEM/NUMBERING PLAN/ARE FLAGS...typically today you'd want the top two YES, bottom three NO.

This fixed it!

I added the new Houston area code of 346 to the home area code numbering. Right now Local 7/10 Digit Dialing is set to YES. Should I change this to No?

Can you dial a 7-digit call locally? meaning can you skip the area code on a land-line (not from a cell phone) call and the call terminates properly? If so, leave it on, if you need to dial 10-digits for all local numbers, go ahead and disable it.

No, in Houston we have 4 local numbers. 832, 713, 281 and now 346. We always have to dial the area code. I'm reluctant to make any further changes since everything is working now. I'm going to hold off on that change for now.

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MiVoice Office 250/Mitel 5000 / Re: I have a strage issue with dialing Intertel 5000

« on: July 28, 2017, 02:38:33 PM »

Also take a look at SYSTEM/NUMBERING PLAN/HOME AREA CODES, make sure yours is there.  And SYSTEM/NUMBERING PLAN/ARE FLAGS...typically today you'd want the top two YES, bottom three NO.

This fixed it!

I added the new Houston area code of 346 to the home area code numbering. Right now Local 7/10 Digit Dialing is set to YES. Should I change this to No?

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MiVoice Office 250/Mitel 5000 / Re: I have a strage issue with dialing Intertel 5000

« on: July 28, 2017, 02:35:43 PM »

Can you dial 11-digit long distance (1-123-456-7890)?

Yes it works fine...

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MiVoice Office 250/Mitel 5000 / Re: I have a strage issue with dialing Intertel 5000

« on: July 28, 2017, 12:14:36 PM »

FirstSource,

What does the display of the phone show when it is beeping?

Thanks,

TE

The numbers dialed up to the 5 (XXXXX5) with no hyphens

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MiVoice Office 250/Mitel 5000 / Re: I have a strage issue with dialing Intertel 5000

« on: July 28, 2017, 11:30:26 AM »

Is this true no matter what the digits before the 5 are?  Are you using ARS or selecting a trunk group?  Since that 5 is the seventh digit dialed it sure looks like the number is being treated as a 7 digit local number.  What kind of lines do you have?  Instead of dialing 8 or OUTGOING try dialing 92000 (ARS) and the number and compare what happens if you dial 92001 (or whatever your trunk group is) followed by the number, see if the behavior is the same or different.
None of this is ti fix it, just to help determine what's wrong.

The digits can be any set before the 5. I dont know what ARS is. When I add new numbers to the phone system I dont mess with the trunk group (maybe I should be adding them, this Intertel is all new to me) It has happened with 2 separate numbers and still going on this morning. The only thing the two numbers have in common are the 5 as the seventh digit. Im not sure what you mean by "what kind of lines" do we have.  I had the user attempt to dial 92000 + <phone number> when he dialed the digit following the 5 it says "unable to route call"
My number was in the system before some of the new numbers and I am also having the same issue when I dial from my desk phone as well.

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MiVoice Office 250/Mitel 5000 / I have a strage issue with dialing Intertel 5000

« on: July 27, 2017, 04:30:55 PM »

When my users dial a number such as XXX-XXX-5XXX, the phone beeps and any digits afterward the 5 pressed are ignored. This just started today. I have not made any changes to the system.  it only happens when a 5 is the first number in the last set of four in the phone number. What are your thoughts?

12

MiVoice Office 250/Mitel 5000 / Re: International Calls

« on: July 21, 2017, 08:54:57 AM »

Also, does the carrier allow International?  Many people say NO when they first order their lines because they never think they'll need it.
Easy test: instead of dialing 8 or OUTGOING, direct connect to trunk group by dialing TG number (92001?) and dial the international call (011 etc.).  If the PBX is blocking the call you should get an error on the display telling you why. If the call works you'll need to find the error in ARS or just have them use this method for international.  Note: this does assume that you don't have ARS ONLY flag turned on in CLASSES OF SERVICE.

I will contact my carrier to see if international calling is enabled. as far as dialing 8 for outgoing, we don't have anything like that set (that I know of). I inherited an already setup system and I know very little about managing it. if I dial 92001 from my phone I get a dial tone. I will see what happens when the user dials this and see if that works.I dont know what ARS is. I go into Class of service I can see that I have

8 Denied Numbers
9 Allowed Numbers

I have no idea what this means

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MiVoice Office 250/Mitel 5000 / Re: International Calls

« on: July 21, 2017, 08:49:07 AM »

What is the Outgoing Extension of the phone?   Devices and Feature Codes, Phones, [phone],  Associated Destinations?

If ARS,  (green jewel)  you'll need to check facility and route groups to make sure the international pattern is there.  If it's missing I can get you the dial pattern.

If a regular trunk group, are you certain they are dialing 8 011 ?

I dont even know what 8 011 does. When I dial it on my phone it does nothing.

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MiVoice Office 250/Mitel 5000 / International Calls

« on: July 20, 2017, 04:30:53 PM »

I have a user attempting to make an international call, but the handset only recognizes the first 10 digits. How do I modify or allow the user to make an international?
Inter-tel 5000 with 8662 phone model

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MiVoice Office 250/Mitel 5000 / Re: Phone forwarding auto cancels

« on: July 18, 2017, 12:23:23 PM »

okay thanks for the info