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Mitel Software Applications / Re: MAS 4.0 voicemail routing
« on: June 12, 2014, 05:06:47 PM »
Anything?
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Mitel Software Applications / MAS 4.0 voicemail routing
« on: June 05, 2014, 11:25:48 AM »
Hello,
I'm trying to make my UC setup ring to my mobile voicemail instead of the mitel embedded from my desk phone. Is this a CoS value in need of editing? And can this be specified per UC user or would it be a global change?
I'm trying to make my UC setup ring to my mobile voicemail instead of the mitel embedded from my desk phone. Is this a CoS value in need of editing? And can this be specified per UC user or would it be a global change?
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Mitel Software Applications / Re: MAS 4.0 - Adding UC Mobile Users
« on: June 03, 2014, 12:18:48 PM »
Got it. I had to reconfigue the desktop monitor extension with a handoff key, create a PRG, etc but it's working now.
Thanks blue!
Thanks blue!
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Mitel Software Applications / Re: MAS 4.0 - Adding UC Mobile Users
« on: June 03, 2014, 11:13:55 AM »
After I create the user, it still won't let me enable UC Mobile. I tried creating a phone too (with an existing extension) but it errors out and tells me the number already exists.
Sorry, I'm not used to this version of MAS.
Sorry, I'm not used to this version of MAS.
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Mitel Software Applications / MAS 4.0 - Adding UC Mobile Users
« on: June 02, 2014, 04:20:47 PM »
We have a replacement MAS server built running MSL 9.4.34 and MAS 4.0. My 3300 had been programmed before for Mobile Extension (i.e. Desktop Monitors, Outgoing and TUIs) plus all the necessary CoS options, etc. With this new server, I am unable to add a new user under UC Mobile. I've added and started all the outgoing lines and TUIs and even added a new domain (EHDUVirtual was there by default). Even after all this and a UC Mobile service restart, the option to add a user is still grayed out.
Any suggestions??
Any suggestions??
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Mitel MiVoice Business/MCD/3300 / Re: Non-Prime Extension (Keyline) has 'dialed message waiting'
« on: June 02, 2014, 04:16:50 PM »
I think there may be a problem with my embedded vmail. I completely blew away the HG and key members and recreated it with new members. It worked initially on the user's sets but shortly after, it just started ringing to vmail. I have a ticket opened with Mitel via my reseller.
Thanks all for your advice.
Thanks all for your advice.
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Mitel MiVoice Business/MCD/3300 / Re: Non-Prime Extension (Keyline) has 'dialed message waiting'
« on: May 29, 2014, 10:26:48 AM »
Ralph, The keys are type "keyline". They work when called directly and keys 1 and 2 have "dialed message waiting" and "message waiting lamp on".
There were 2 sets with CoS set incorrectly (but even then both the correct and incorrect CoS had "Message Waiting" set to yes). HG CoS has it set to yes too.
For Call routing, Always and 2nd alternative are not set and First alternative is set to go to vmail. This is for the HG and the key members. I changed the key members First Alt to go nowhere but no change when calling the HG...straight to vmail.
There were 2 sets with CoS set incorrectly (but even then both the correct and incorrect CoS had "Message Waiting" set to yes). HG CoS has it set to yes too.
For Call routing, Always and 2nd alternative are not set and First alternative is set to go to vmail. This is for the HG and the key members. I changed the key members First Alt to go nowhere but no change when calling the HG...straight to vmail.
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Mitel MiVoice Business/MCD/3300 / Re: Non-Prime Extension (Keyline) has 'dialed message waiting'
« on: May 28, 2014, 12:51:36 PM »
Any other ideas why this HG is not ringing it's member lines and going straight to vmail?
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Mitel MiVoice Business/MCD/3300 / Re: Non-Prime Extension (Keyline) has 'dialed message waiting'
« on: May 27, 2014, 11:37:04 AM »
Can you specify which CoS feature I need to look at? Message Waiting ones are:
Message Waiting
" " Audible Tone Notification
" " Deactivate on Off-Hook
" " Disable Ringing Lamp Notification
" " Inquire
There's also ONS CLASS/CLIP: Message Waiting Activate/Deactivate but I don't think that's it
Message Waiting
" " Audible Tone Notification
" " Deactivate on Off-Hook
" " Disable Ringing Lamp Notification
" " Inquire
There's also ONS CLASS/CLIP: Message Waiting Activate/Deactivate but I don't think that's it
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Mitel MiVoice Business/MCD/3300 / Re: Non-Prime Extension (Keyline) has 'dialed message waiting'
« on: May 27, 2014, 09:51:52 AM »
Tried that but it tells me 'Not Allowed'. At first I thought it may have been a CoS thing, but the 'Clear remote features' value is set to yes. I tried the FAC with the HG pilot and the individual key members.
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Mitel MiVoice Business/MCD/3300 / Non-Prime Extension (Keyline) has 'dialed message waiting'
« on: May 26, 2014, 02:51:55 PM »
Hey all,
I have a 3300MXE running rel 4.2 and having some difficulty with a newly programmed HG. I've created a Voice HG with 3 members, that are setup as Keyline keys on several sets (i.e. line 1, line 2, line 3). There is also a voicemail box confgiured with the same number as the HG that acts as the overflow point if all lines are busy/NA.
It was working initially but now the agents are telling me that calls are going straight to vmail instead of ringing the lines. I confirmed this as well. When doing a 'Locate Feature Extension' for the key numbers, the first 2 show MSG waiting lamp ON with a 'dialed message waiting'. I can use a FAC code to disable the MSG WTG lamp but it doesn't work.
Can anyone shed some light into why these lines may not be accepting calls any more?
Thanks,
I have a 3300MXE running rel 4.2 and having some difficulty with a newly programmed HG. I've created a Voice HG with 3 members, that are setup as Keyline keys on several sets (i.e. line 1, line 2, line 3). There is also a voicemail box confgiured with the same number as the HG that acts as the overflow point if all lines are busy/NA.
It was working initially but now the agents are telling me that calls are going straight to vmail instead of ringing the lines. I confirmed this as well. When doing a 'Locate Feature Extension' for the key numbers, the first 2 show MSG waiting lamp ON with a 'dialed message waiting'. I can use a FAC code to disable the MSG WTG lamp but it doesn't work.
Can anyone shed some light into why these lines may not be accepting calls any more?
Thanks,
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