Messages

1

MiVoice Office 250/Mitel 5000 / Re: 5000 Error Log Info

« on: June 29, 2016, 04:25:52 AM »

Hi TE, the customer got this back working before i could attend site so any info came from him. Yes he does have dei's plugged in and when he disconnected everything the system came back up. I think he did pull the power cord out of the back to reboot the system after the first crash.

So it looks like the CCU had issues with the DEI's before it could complete its boot up. As it stands this happened about 8 days ago from now and we haven't heard of any other issues from the customer.

Thanks for the reply's, i had looked in the guide for error codes and could not find the M999 codes. If i get any other problems then i'll try and flash the DEI's to see if this clears the issues.

2

MiVoice Office 250/Mitel 5000 / Re: 5000 Error Log Info

« on: June 27, 2016, 11:50:46 AM »

Cheers, it's an old CS controller that might be swapped out for a HX so i'm oping that will clear the fault if there is one.

3

MiVoice Office 250/Mitel 5000 / 5000 Error Log Info

« on: June 27, 2016, 04:26:04 AM »

Hi, Had a customers 5000 go down last week and after a while it came back up. The customer said he had a problem with a switch and it brought down a lot of other things on his network, but when he rebooted the 5000 as a stand alone system it still had problems. Below is a copy of the error logs and I was hoping someone could explain the M999 errors and the system reset type = code change.

Jun 20 15:30:51 CS5200-COLCHEST CP[1513]: System Reset Type = 'Code Change'
Jun 20 15:30:58 CS5200-COLCHEST DEI[1631]: M999 dei: 5.1.20

Jun 20 15:31:01 CS5200-COLCHEST DEI[1660]: M999 update_dei: 5.1.20

Jun 20 15:31:05 CS5200-COLCHEST DEI[1660]: M999 update_dei: FPGA build DATE:10-16-08,1

Jun 20 15:31:55 CS5200-COLCHEST CP[1513]: A000 ALARM Alarm Automatically Cleared

Jun 20 15:32:40 CS5200-COLCHEST CP[1860]: System Reset Type = 'Database Restore Complete'

Jun 20 15:35:44 CS5200-COLCHEST DEI[1974]: M999 dei: 5.1.20

Jun 20 15:35:46 CS5200-COLCHEST DEI[1990]: M999 update_dei: 5.1.20

Jun 20 15:35:49 CS5200-COLCHEST DEI[1990]: M999 update_dei: FPGA build DATE:10-16-08,1

Jun 20 15:35:53 CS5200-COLCHEST DEI[2044]: M999 update_dei: 5.1.20

Jun 20 15:35:55 CS5200-COLCHEST CP[1860]: A114 ALARM Dual T1/E1/PRI Module (T1M-2) 1 Port 1 In Red Alarm

Jun 20 15:45:18 CS5200-COLCHEST CP[1860]: Alarm 114 Automatically Cleared

Cheers

4

Mitel MiVoice Business/MCD/3300 / ACD Agent DSS Key

« on: May 29, 2015, 10:09:38 AM »

Have ACD set on a customers system and the managers user the dss keys to see who is on the phone and who is not. My worry is that the extn number under the key is not the ACD users id but the extn number of the phone. As long as the right user log's into the right handset with their ACD id could this be a good way to see who is on the phone for each ACD group..

5

MiVoice Office 250/Mitel 5000 / Re: Using Phantoms to forward to mobile.

« on: March 31, 2015, 07:51:41 AM »

Ok found it, its called remote programming

So from any extn i'll get the customer to enter remote programming (159) then extn of phantom (3301), call forward all (155) then destination (907xxx)

Happy Days!

Edit: will need to set up passcode for the extn, see user guide.

6

MiVoice Office 250/Mitel 5000 / Re: Using Phantoms to forward to mobile.

« on: March 31, 2015, 07:35:03 AM »

Looking at what the other guy set up he's not using Dynamic Extn express. He's only set up one user and that has no DEE.

So how does the feature code work and whats it called?

7

MiVoice Office 250/Mitel 5000 / Using Phantoms to forward to mobile.

« on: March 31, 2015, 07:04:56 AM »

Hi, trying to set up a group that rings a collection of extns then rings a mobile. I can see how this is done by our other engineer has already set up a group with all these settings. The only problem is i can't see where to add the mobile number to the phantom and how to get it to forward to the mobile.

So to review, i can set the group up and put the phantom in as the recall, but can put the mobile number against the phantom and forward it off.

8

Mitel MiVoice Business/MCD/3300 / Re: ACD logins shown via maintenance commands - Mitel 3300

« on: March 30, 2015, 08:54:38 AM »

Cheers august, it helped but would be nice to be able to see an overview just from the maintenance command.

9

Mitel MiVoice Business/MCD/3300 / ACD logins shown via maintenance commands - Mitel 3300

« on: March 30, 2015, 05:12:19 AM »

Is their a line that i can use to show which acd agents are logged in for which group via the maintenance commands?

10

Mitel MiVoice Business/MCD/3300 / Re: Pick up of a ring group

« on: February 09, 2015, 09:09:30 AM »

Comes back not allowed. My directed call pick up code is 1 and the ring group is 7004, when a call is put into the group and i dial 17004 it comes back not allowed.

11

Mitel MiVoice Business/MCD/3300 / Re: Pick up of a ring group

« on: February 09, 2015, 07:08:04 AM »

Nice idea, but it says that you can't add that type of DN to a pick up group, or something along those lines.

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Mitel MiVoice Business/MCD/3300 / Pick up of a ring group

« on: February 09, 2015, 06:37:16 AM »

Hi All, I have a problem with pick ups off an ring group, here is the set up. Incoming call hits a MLAA, then rings the ring group, users sitting near the group would like to pick the call up but can't by any of the typical means, eg 8 or pick up key. All handsets on this floor are in the same pick up group. We have about 14 handsets and 4 groups so there is alot of ringing on this floor, also users can't pick up the call via a dss key for the user that is ringing as well.

Many Thanks.

13

Mitel MiVoice Business/MCD/3300 / Re: Just a few questions

« on: July 29, 2013, 11:56:49 AM »

If you look in the devices section you can see the cos for each extn, then just match the new users to an extn that works.

Also if you look under System properties, system feature settings, Class of service options, in here you can set the cos options for each class.

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Mitel MiVoice Business/MCD/3300 / Re: Just a few questions

« on: July 29, 2013, 10:47:27 AM »

Could be the class of service for the new extns, there is a lot of tick boxs for display in the COS section, check with an extn that works and then put the new extns in the same COS as a worker.

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Mitel MiVoice Business/MCD/3300 / Re: System speed calls as a DDI/DID table

« on: July 29, 2013, 09:10:58 AM »

OK I have a DDI that rings a group via the station speed call table, I now need it to ring a VM in night mode, help!