Pick up of a ring group

[Magic Dave]

Hi All, I have a problem with pick ups off an ring group, here is the set up. Incoming call hits a MLAA, then rings the ring group, users sitting near the group would like to pick the call up but can't by any of the typical means, eg 8 or pick up key. All handsets on this floor are in the same pick up group. We have about 14 handsets and 4 groups so there is alot of ringing on this floor, also users can't pick up the call via a dss key for the user that is ringing as well.

Many Thanks.

[x-man]

Can you programme the ring group pilot DN into the pickup group? And then use thatas a directed pickup....Never tried it but it may work....

[Magic Dave]

Nice idea, but it says that you can't add that type of DN to a pick up group, or something along those lines.

[ralph]

Can  you use a "directed Call Pickup" against the ring group pilot?

Ralph

[Magic Dave]

Comes back not allowed. My directed call pick up code is 1 and the ring group is 7004, when a call is put into the group and i dial 17004 it comes back not allowed.