Messages

1

Mitel MiVoice Business/MCD/3300 / Mitel 3300 Rebooting

« on: April 14, 2016, 03:30:04 PM »

Hello,
We have a cluster of two 3300's running MCD 6.

A few days ago one of the two started generating major alarms and rebooting due to a stale task.
Looking under the Maintenance Error Logs, I have the following;
"Critical Alarm being raised upon detecting the following task suspended: EmailDeliveryTask"

I'm not aware of any email delivery tasks on the system, the only emails I'm aware of coming from the 3300's are the alert emails.
(Voicemail to Email is handled by NuPoint)

Mitel UK support have been working on this for 5 days now & have passed this to Mitel Canada.

I don't suppose anyone on here has any ideas?

Many Thanks,
Rob.

2

Mitel MiVoice Business/MCD/3300 / Re: Ring Events on Endpoint

« on: May 24, 2013, 08:19:08 AM »

The agents phone rings as expected, but the MCD doesn't generate a ringing event that is passed to the Xarios desktop integrator.

Sorry for the confusion, Xarios support call their desktop integrator the endpoint.

3

Mitel MiVoice Business/MCD/3300 / Ring Events on Endpoint

« on: May 24, 2013, 05:43:33 AM »

Hello,
We have a Mitel 3300 MCD running 6.0PR1, we are using ACD Paths & ACD Skill Groups to route calls.
We are also using Xarios phone integrator for screen popping on the ACD Agents PC screens.

When using the ACD Skill Groups, the MCD provides a ringing event on the ACD Path but not the Endpoint, this means that the screen popping only occurs after the call has been answered by an ACD Agent.
Is there a way to get the MCD to provide a ringing event on the Endpoint, so the screen popping occurs before the call is answered?


Many Thanks,
Rob.

4

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 phone Heartbeat failures

« on: May 14, 2013, 02:21:05 AM »

Thanks everyone!

I'm glad Mitel are aware of the issue, hopefully SP1 will resolve the issue!


Rob.

5

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 phone Heartbeat failures

« on: May 13, 2013, 04:30:14 PM »

Thank you Ralph!
I'll see what I can find on the MOL portal.

I'm glad others have had this issue, as the Mitel engineers are stumped..

From browsing other websites, I've read that a weekly scheduled reboot of the 3300 fixes the issue.


Rob.

6

Mitel MiVoice Business/MCD/3300 / Re: Mitel 3300 phone Heartbeat failures

« on: May 13, 2013, 04:13:14 PM »

Did anyone manage to find the cause of the phone Heartbeat failures?

I'm working at a site now with two 3300 controllers, approx 60 handsets.
We experience multiple Heartbeat failures at approx 2/3 AM, same time every night. The IP console also disconnects overnight.

The only thing we have scheduled is a system backup at 4AM.
Here is a list of installed systems;

2 x Mitel 3300 Controllers (Running MCD 6.0 PR1)
1 x MBG
1 x MCA+RCA
1 x NuPoint
1 x Mitel Application Server
1 x Xarios Call Recorder
1 x Xarios Application Server
1 x PrarieFyre CCM/IVR


Any help would be greatly appreciated!