Mitel 3300 phone Heartbeat failures

[ralph]

Is anyone seeing heartbeat failures ~3:00AM every morning?
May be related to 6.0 software.

Ralph

[LoopyLou]

not on our system but not a lot of phones. Anything scheduled at that time?

[x-man]

we have one system that does this at 10 pm every night (although it only tends to lose teleworker heartbeats) and has been pinned down to the server (not the mitel) starting the scheduled backup, once it gets going everything returns to normal.

[acejavelin]

I reviewed a couple systems quick this morning running 6.0, I don't see any heartbeat losses over the extent of the logs on either PBX.

[august]

I have the same things with MCD 5.0 on one of my system with the following applications installed.

MCD 5.0
Nupoint
Teleworker
PrairieFyre

[robheaton]

Did anyone manage to find the cause of the phone Heartbeat failures?

I'm working at a site now with two 3300 controllers, approx 60 handsets.
We experience multiple Heartbeat failures at approx 2/3 AM, same time every night. The IP console also disconnects overnight.

The only thing we have scheduled is a system backup at 4AM.
Here is a list of installed systems;

2 x Mitel 3300 Controllers (Running MCD 6.0 PR1)
1 x MBG
1 x MCA+RCA
1 x NuPoint
1 x Mitel Application Server
1 x Xarios Call Recorder
1 x Xarios Application Server
1 x PrarieFyre CCM/IVR


Any help would be greatly appreciated!

[ralph]

If I remember correctly, I saw something from Mitel saying there was a known issue with the heartbeat failures.

If you have access to MOL, check there.

Ralph

[robheaton]

Thank you Ralph!
I'll see what I can find on the MOL portal.

I'm glad others have had this issue, as the Mitel engineers are stumped..

From browsing other websites, I've read that a weekly scheduled reboot of the 3300 fixes the issue.


Rob.

[ralph]

Found it.  I can't publish the tech tip without permission but here is the article ID
Article ID #
13-5104-00069

Essentially, to be fixed in 6.0SP1

Ralph

[matthew]

The boffins have told me it will be fixed in MCD6 SP1 as mentioned. Apparently to be released at the end of May.

We've been having Hotdesk ACD agents failing over to the secondary, then after the health checks they fail back. Once in a while the hotdesk login goes into lockout state instead of failing back, so have to issue BUSY RESET <DN> to fix. Apparently they think it's a voicemail cleanup process consuming too many resources. Our failing site is on 5.0 SP2 PR2, although they acknowledged the problem is in current MCD6 releases.

[robheaton]

Thanks everyone!

I'm glad Mitel are aware of the issue, hopefully SP1 will resolve the issue!


Rob.

[matthew]

MCD 6.0 SP1 is now available on MOL.

[sarond]

MCD 6.0 SP1 is now available on MOL.

Just upgraded in house system.
Finally Firefox Supported 

[MitelUK2010]

Has 6 sp1 been removed from MOL?


Sent from my iPad using Tapatalk

[sarond]

Has 6 sp1 been removed from MOL?

Looks like it, mmmm.... Now I'm worried that I installed it.