Messages

1

Mitel Software Applications / M5000 and MiCollab customer had Unified Communicator

« on: September 13, 2016, 09:02:53 AM »

Is there any way to make our Micollab work with our contacts the way it was formatted for the UC?
 
It seems that In Micollab,  when trying to dial out of our Other Contacts, which is synched with our Outlook,  if the number has any special formatting characters,  it will fail.  For example,  If the number is 1(212)358-9620 it will prepend the number with 110 or something and fail. if the number in the contact is 12123589620 it will dial.  All of our outlook contacts have the special characters because that is what the UC required.  The UC wanted the special characters for some reason so everybody had theirs formatted that way.
 
Is there a switch or setting somewhere that  will allow us to use our contacts the way they are without havi9ng to go through and edit all those numbers? We really need this.  Our people have thousands of numbers in our contacts. 

2

MiVoice Office 250/Mitel 5000 / Re: Extension Conflict

« on: February 18, 2016, 09:32:13 AM »

Look in feature codes to find that one . That one needs to be changed to a 3xx number that is not being user. I think that was a problem around v5

3

MiVoice Office 250/Mitel 5000 / remove voicemail prompt HX5000 v6.1

« on: February 18, 2016, 09:27:57 AM »

Guys ,Is anyone aware of how to remove the voicemailbox prompt " xxx is not available " before the recording is received. I have a user that interprets this as THIS PERSON IS NOT AVAILABLE AND WILL NOT RETURN YOUR CALL??
Doug

4

MiVoice Office 250/Mitel 5000 / Re: "Communication Error-' Default_Screensaver5340.spx"

« on: April 12, 2013, 09:33:23 AM »

Thanks for the input. I think this has to do with ISP filtering port traffic ,as all of these problem endpoints are going thru NAT. I had 1 that the cable modem was not bridged and was sending a private ip to the WAN port (it was doing double NAT) of the router ,After putting the modem back in bridge mode (sending public IP to the WAN port of customer router)the screen saver file was able to load& the phone fully booted up////FYI
Doug

5

MiVoice Office 250/Mitel 5000 / "Communication Error-' Default_Screensaver5340.spx"

« on: April 11, 2013, 05:06:30 PM »

I have an error displaying on my phone that says "Communication Error-' Default_Screensaver5340.spx"

It also has "HTML App Upgrade" listed at the top.
phone is 5340 and will not fully boot up and work.
I have been seeing this in 5.1 Sp4 a lot lately.
Any ideas?

6

MiVoice Office 250/Mitel 5000 / voice mail to email delivery

« on: March 08, 2013, 01:48:36 PM »

Process failed (69) when writing error message
R=smarthost defer (-1): lookup of host "exchange.company.com" failed in smarthost router
moved fro EM to UVM5.1 SP4 and now we get this in mail logs,