Messages

1

Mitel MiVoice Business/MCD/3300 / acd agent status

« on: June 28, 2013, 08:46:28 AM »

Hi all, we have an ACD setup on our Mitel 3300. Previously, we didn't use ACD, and were able to use to use the DSS/Busy lamps to see who was available. Now that we have ACD set up, people are able to log out of ACD, and I'm not sure how I can monitor this? Can anyone help?

2

Mitel MiVoice Business/MCD/3300 / directing calls from certain number

« on: January 04, 2013, 10:51:40 AM »

Hi all,
We have a Mitel 3300, and have a menu system set up where users can choose to go to different departments.
such as Welcome to ABC, press 1 for sales, 2 for support, etc.

We want to have a separate number that goes directly to one group by-passing the menu completely. How are we best achieving this? I assume we'd need a separate incoming line with a different phone number, but I'm not sure how A) we connect a new line the Mitel 3300 switch, and B) configure that line to go to a certain hunt group.

Best Regards