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Author Topic: acd agent status  (Read 1834 times)

Offline ecion

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acd agent status
« on: June 28, 2013, 08:46:28 AM »
Hi all, we have an ACD setup on our Mitel 3300. Previously, we didn't use ACD, and were able to use to use the DSS/Busy lamps to see who was available. Now that we have ACD set up, people are able to log out of ACD, and I'm not sure how I can monitor this? Can anyone help?
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Offline LoopyLou

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Re: acd agent status
« Reply #1 on: June 28, 2013, 09:18:16 AM »
Need a third party app like Prairie Fyre if you want to see what the agents are doing.
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