Messages

1

Mitel MiVoice Business/MCD/3300 / Re: Newbie Question about Functionality

« on: November 29, 2012, 12:51:36 AM »

Thanks for the advice everyone, we'll give Ghost's plan a crack while we are waiting on a quote for the MAS package with Nupoint.

 

2

Mitel MiVoice Business/MCD/3300 / Re: Newbie Question about Functionality

« on: November 28, 2012, 01:08:31 AM »

Sorry for the ignorance, but is NuPoint a totally different product or a module I could add on?

3

Mitel MiVoice Business/MCD/3300 / Re: Newbie Question about Functionality

« on: November 28, 2012, 12:19:28 AM »

Thanks for the quick response - I'm glad I'm not nuts!

Yes, by notify I just meant call the phones of a particular group of staff. I only said notify to include paging functions if that was required. An example call would be:

1 - Call comes in to main phone line and gets an auto attendant. They select (1) to go to the tech department.
2 - The caller is placed on hold, and phones in the 'tech department' group ring
3 - The techs are all busy and the caller is given the option to continue to (1) keep holding, (2) leave a message or (3) divert to operator. The caller selects 1 to keep holding.
4 - The techs are still busy, so the caller is given the options again. The caller is fed up so selects (3) to divert to the operator.
5 - The operators phone rings. If they don't pick up, there is a voice mail box.

Alternatively:
4) A tech pics up. The call is connected or
4) No tech picks up, the caller selects 2 and gets a voicemail box.

Just to be clear, I've got a Mitel 3300 CXii

Thanks again for the quick response.
Cheers,
Andrew

4

Mitel MiVoice Business/MCD/3300 / Newbie Question about Functionality

« on: November 27, 2012, 11:56:09 PM »

Hi Everyone,

I'm new to our Mitel and have a questions about functionality. I would like to set up what I thought would be a relatively common flow:
1) Have an auto-attendant provide the first level of options.
2) If certain options are called, have the user put on hold and notify the appropriate phones that there is a call waiting.
3) If the call is not picked up, time out and divert to a new auto-attendant that gives the caller the option to continue to hold, to leave a message or transfer to an operator.

Our supplier didn't seem to think this was possible until I pointed out that Park and Page mailboxes seemed to do what I wanted. Our supplier advised that this is possible but the extra license called Embedded Voice Mail PMS, which will be quite an additional $$.

Can anyone advise if using a Park and Page mailbox is how they would approach setting up the functionality described above?

Any help is most appreciated.

Regards,
Andrew