Hi Everyone,
I'm new to our Mitel and have a questions about functionality. I would like to set up what I thought would be a relatively common flow:
1) Have an auto-attendant provide the first level of options.
2) If certain options are called, have the user put on hold and notify the appropriate phones that there is a call waiting.
3) If the call is not picked up, time out and divert to a new auto-attendant that gives the caller the option to continue to hold, to leave a message or transfer to an operator.
Our supplier didn't seem to think this was possible until I pointed out that Park and Page mailboxes seemed to do what I wanted. Our supplier advised that this is possible but the extra license called Embedded Voice Mail PMS, which will be quite an additional $$.
Can anyone advise if using a Park and Page mailbox is how they would approach setting up the functionality described above?
Any help is most appreciated.
Regards,
Andrew
Unless I am missing something, you need to find another vendor because this one is either just trying to screw you for money, or legitimately have no idea what they are doing... I do not see how enabling Embedded VM PMS would do you ANY good at all, that license it to enable integration between the voice mail system and a hospitality Property Management System (ie. a Hotel management system like Encore, Micros, Autoclerk, NiteVision, etc) to allow room phone's mailboxes to be checked in/out, names inserted automatically at checkin to the dial by name directory, and a few other miscellaneous hospitality features.
That being said, what do you mean by "notify"? To me that means ringing the phone, and if that is case what you are looking for is very simple and should not be difficult to accomplish, although the auto-attendant in the embedded voice mail of the 3300 is very limited and there any many things it cannot do, for the most part it is nothing but a glorified answering machine.
When exactly are trying to accomplish, can you give a more detailed explanation and a cradle to grave call flow of a sample call?