Messages

46

Mitel MiVoice Business/MCD/3300 / Unexpected Alarm Status - Clear Alarm

« on: February 07, 2018, 12:12:48 PM »

Hi folks,
I just noticed I have a "Major" alarm showing in the main heading from January 26, 2018. When I click that to see the detail, it says Backup Failure, but no other details.
I don't have any backups scheduled, nor did anyone manually attempt any backup. At one time early last year, I had started a backup schedule, and it did fail, but have subsequently deleted that task from the scheduler, and the scheduler shows no tasks.

First of all, any ideas why it would tell me that error in the first place? and second, how does one clear it?

Thanks in advance for suggestions,
-dg

47

Mitel MiVoice Business/MCD/3300 / Re: Can't change secondary element?

« on: October 31, 2017, 10:40:50 AM »

Thanks. I suppose that makes sense. You're right, the message itself seems to imply you can't change it from one to another at all, only to 'none.'
That is certainly easier than having to rebuild the phones from scratch.
I'll try it.

Thanks,
-dg

48

Mitel MiVoice Business/MCD/3300 / Can't change secondary element?

« on: October 31, 2017, 10:23:29 AM »

Hi folks. There's probably something obvious I'm missing here. When I attempt to change the secondary element of a phone, I get "Current software version does not allow changing a secondary element. Secondary element can only be changed to 'Not Assigned'."

Why is that? And how can I correct that? Do I need to actually blow the phone out and rebuild it? (this would be a PITA for sure.)

Just a little background - we have a cluster of 5 controllers, but only two of these are actually connected to PRIs. The others basically just act as overpriced ATAs for paging and 911. Several of our phones have been originally configured to failover to one of these "non-useful" controllers, so I would like to change them so they actually fail over to a controller that they can use...

TIA,
-dg

49

Mitel Software Applications / Re: access files in NuPoint?

« on: September 22, 2017, 09:46:47 AM »

Ah thanks. I'd never have thought of that. I can sftp to the /root directory of MAS, but there's really nothing there other than some conf and log files. Where are the voice files?
Thanks,
-dg

50

Mitel Software Applications / access files in NuPoint?

« on: September 22, 2017, 09:36:09 AM »

Hi. We have a MAS server that also has NuPoint in it.
I'm interested in gaining access to some or all the voice prompt, greeting, and/or message -files- contained within NuPoint. I tried SFTP to the MAS server but evidently it refuses to talk. I can SSH to MAS, but that just gets me into a giant menu of unhelpful stuff as opposed to a straight shell (despite that the security settings say "Allow administrative command line access over secure shell.")

How does one get to the audio files?

In my case, I'm interested in downloading, then editing, and re-uploading some voice greetings and so on, and perhaps archiving some individual message boxes.

Thanks in advance,
-dg

51

Mitel MiVoice Business/MCD/3300 / Some basic questions about licensing

« on: September 07, 2017, 10:58:20 AM »

Howdy, folks.
I'm curious about some basic licensing issues.
In the license and option selection, I see "IP Users 122 locally consumed, 122 locally allocated, and 3 available for allocation."
First of all, if I have 122 allocated and 122 consumed, where are the other 3 coming from?
and second, what constitutes an IP user exactly, and how does an IP user become "consumed?" How does one "un-consume" it?
I have a total of 162 extensions actually defined, some of which are active, and some not (e.g. created an extension for testing but subsequently moved the phone to another extension) Most are actual 5330e/5340e units, but a few are SPA122's and the like. Let's say I had an extension defined that was working, and the phone died and hasn't been used for a while. Is that still 'consumed?'
Also, what is a Multi-Device user, exactly?

Thanks in advance,
-dg

52

Mitel MiVoice Business/MCD/3300 / non-secure ftp?

« on: May 08, 2017, 10:19:50 AM »

Howdy, all.
I was just looking into scheduling some backups to a remote server, and I realized our 3300 doesn't appear to support any secure data transfer (scp, sftp, etc.) I also just realized that the 3300 is running its own FTP server, unencrypted/not secure. Is there some other way to get data to/from the 3300 in a secure way? (and also disable the ftp server or at least configure it to run sftp?)

Thanks in advance,
-dg

53

Mitel MiVoice Business/MCD/3300 / Re: MOH music over PA system?

« on: May 26, 2016, 09:31:44 AM »

Oh yes, that would be the completely correct and obvious scenario that I overlooked. (I guess I was looking for something more complicated and sinister...)

I'm sure someone just mashed hold after attempting to page, and then the hold recalled back.

Thanks, Ralph!
-dg

I would think that your paging is configured in such a way that it would allow someone to put it on hold.
What would happen is someone would call, the user hits another button to page and then rather than hitting the disconnect button the user hits another line.  That would automatically put the other line on hold.

Side note:
This reminds me of something that happened in the early days of the Mitel SX2000  (E stream).   There was a bug in the system that would at random time conference in an active call and put it out over the page system.    It did it once to the plant manager right in the middle of an important call.  Someone wasn't happy to be sure.

Ralph

54

Mitel MiVoice Business/MCD/3300 / Re: No ringing on the desk phone speaker for incoming call when the phone is idle

« on: May 26, 2016, 09:22:40 AM »

We updated to 7.2 SP1 PR1
Load 13.2.1.27
Call control relink 43.2.1.14_SP1

specifically to correct this issue. From what I can gather, so far nobody has reported any more 'no-ring' calls. We had been chasing the issue for around 6 months with no fix from our VAR or Mitel, but it turns out we were running an 'unsupported' patch version, so we updated. The old version was
Release 7.1 PR1
Active 13.1.0.36
CC_relink 43.1.0.32_SP2

HTH,
-dg

55

Mitel MiVoice Business/MCD/3300 / Re: 5340e chooses when to ring or not (ringer sound only.)

« on: May 26, 2016, 09:18:26 AM »

We updated to 7.2 SP1 PR1
Load 13.2.1.27
Call control relink 43.2.1.14_SP1
last Wednesday 5/19/16

So far, I have to assume the update fixed the problem. Given that it has been ongoing for several months though, it is possible nobody has reported any issues. I'll send out another message and ask if it is truly fixed! Yay.

-dg

56

Mitel MiVoice Business/MCD/3300 / MOH music over PA system?

« on: May 24, 2016, 05:46:24 PM »

Hi folks. We had a weird incident today where somehow, the MOH was blaring over the PA (external speaker paging on an analog extension). Evidently after a while it rang back (also over the PA), so I'm assuming that was a recall and went back to the hold-er.

While I can see in theory that one could (I suppose) call the MOH extension and perhaps conference or transfer it to the speaker paging extension, but I don't see any practical way this could happen, especially accidentally. Being that there might have been a caller on hold at the same time makes this even more confusing.

Has anyone heard of this? Could someone theorize what buttons might have been mashed to get this to happen?

TIA,
-dg

57

Mitel MiVoice Business/MCD/3300 / Re: 5340e chooses when to ring or not (ringer sound only.)

« on: May 18, 2016, 09:05:29 AM »

We're going to do an update/upgrade tonight (the details of the release version are unknown as of yet.)

I'll report back in a bit. As folks have become used to this, they've stopped reporting it.

-dg

dg,

We are waiting for your repport!

I can confirm the Bug on 5330e and on 5320, On ACD and non-ACD user.



    Release level: 7.1
    Active software load: 13.1.0.33
    Inactive software load: Not available.
    System relink: No relink has been applied.
    Call Control relink: No relink has been applied.
    Platform: CX-II, 512MB of RAM

Thanks for feedback

58

Mitel MiVoice Business/MCD/3300 / Re: 5340e chooses when to ring or not (ringer sound only.)

« on: May 12, 2016, 01:50:51 PM »

I'm running
Release 7.1 PR1
Active 13.1.0.36
CC_relink 43.1.0.32_SP2

59

Mitel MiVoice Business/MCD/3300 / Re: 5340e chooses when to ring or not (ringer sound only.)

« on: May 12, 2016, 10:53:25 AM »

I finally got word from our VAR that they believe Mitel has a fix for this. We're going to do an update next Wednesday and see if that fixes it. I'm not sure if this is just a bug fix patch or a full upgrade/update yet as I haven't actually seen the bulletin... I'll report back next week to confirm.
-dg

60

Mitel MiVoice Business/MCD/3300 / Re: Call Park

« on: May 04, 2016, 05:32:27 PM »

We just created a fake extension to park them on. We programmed the park key to Line Type 'Park' and 827 as the destination, and the park retrieve button is CDE Speedcall *52827. All the receptionist has to do is note the 'park lane' number and page that, then the recipient hits 'park retrieve' and just types the 'lane number.'

Works well for us. We never know which phone will be used to retrieve the call, so nobody needs to know it's actually hanging on 827.

-dg