Hi folks. We had a weird incident today where somehow, the MOH was blaring over the PA (external speaker paging on an analog extension). Evidently after a while it rang back (also over the PA), so I'm assuming that was a recall and went back to the hold-er.
While I can see in theory that one could (I suppose) call the MOH extension and perhaps conference or transfer it to the speaker paging extension, but I don't see any practical way this could happen, especially accidentally. Being that there might have been a caller on hold at the same time makes this even more confusing.
Has anyone heard of this? Could someone theorize what buttons might have been mashed to get this to happen?
TIA,
-dg