Messages

3796

Mitel MiVoice Business/MCD/3300 / Clustered call park issues

« on: November 07, 2012, 04:46:53 PM »

I have a customer that has an 11 site cluster, with resilient phones across various nodes, that was just upgraded from 9.0 to MCD 4.2 (all the farther we could go due to other equipment compatibility).

Here is the issue I am having:

Call comes in to Node 2 on a PRI and is answered by a phone that is resilient to Node 2&1 (Node 2 primary, 1 secondary), and parks the call on a resilient phantom hunt group extension (Node 1 primary, node 2 secondary). When this happen the caller hears MOH for about 3 seconds then silence, but is still parked and can be retrieved. If the user just puts the call on hold, or parks it on an actual extension, the MOH works fine.

If a call comes in to Node 1's PRI and is answered by a phone that is resilient to Node 1&2 and parks it on the same hunt group, the MOH works fine.

I never heard a complaint of this issue on 9.0.

The only thing I can see in programming is that is COS option "Local Music on Hold source" on the PRI's COS, I have tried it both ways with no change in the behavior... What am I missing?

3797

Mitel MiVoice Business/MCD/3300 / Re: Buying 5330 IP Phone PN 50005804

« on: November 07, 2012, 04:32:42 PM »

Hi,

5320e/5330e/5340e are all backwards compatible, as below:

System Software Requirements
The Minimum System Software required to support the 5320e / 5330e / 5340e IP Phones:
•   Mitel Communications Director (MCD), Release 5.0 SP2
•   Mitel 5000 Communications Platform (CP) Release 5.1
•   Mitel Border Gateway (Teleworker Solution) Release 7.1
•   Mitel SX-200 IP Communications Platform (ICP) Release 5.0 (5330, 5340 only)
•   Mitel HTML Toolkit Release 2.2
•   SIP Release (TBD)

The 5320e, 5330e and 5340e operate as 5320, 5330 and 5340 Phones in Backwards Compatibility mode with the following System Software:
•   Mitel Communications Director (MCD) Release 4.0 SP1
•   Mitel 5000 CP Release 3.2
•   Mitel Border Gateway (Teleworker) Release 5.2 SP1
•   Mitel SX-200 ICP Release 4.0 UR3 (5330, 5340 Only)
•   Mitel HTML Toolkit Release 2.0

Thanks

The information I got was very similar, although not quite exactly the same...

Mitel 5330e/5340e phones are supported as regular 5330/5340 phones with the following requirements.

Mitel 3300 MCD 4.0 SP1
Mitel 5000 Release 4.0
Mitel Border Gateway 6.0

In the above environments it will run in 10/100 mode only, Gigabit is not supported.

To be used as 5330e/5340e (Gigabit phones) the following minimum softwares are required:

Mitel 3300 MCD 5.0 SP2
Mitel 5000 Release 5.1
Mitel SX-200 ICP Release 5.0 UR2 (5330/5340 only)
Mitel Border Gateway 7.1

There is no support for the 53XXe phones in any release prior to those listed above as they are no longer supported software revisions by Mitel, and there will be no further development in firmware or software to make these phones work on non-supported software releases.

This is from Mitel Sales Engineering.

3798

Mitel MiVoice Business/MCD/3300 / Re: 5550 IP Console trouble after re-IPing the 3300

« on: November 06, 2012, 05:01:39 PM »

The answer turned out to be in ICP/PBX Networking, the old IP address was there and I changed it but apparently it doesn't actually take effect until a reboot... rebooted the 3300, then uninstalled and reinstalled the console software and all was good.

3799

MiVoice Office 250/Mitel 5000 / Re: networked mitel 5000 to 3300 via sip trunks

« on: November 06, 2012, 09:53:12 AM »

In theory, it works fine... there is a SIP interop document on Mitel's site on how to set it up.

That being said, I could get working but had issues with call flow and gave up, although persistence would have likely paid off. It is NOT like networking two 3300's or two 5000's, it is similar to networking two different switches via PRI, you just use SIP instead.

3800

Mitel MiVoice Business/MCD/3300 / Re: 5550 IP Console trouble after re-IPing the 3300

« on: November 06, 2012, 09:10:08 AM »

I've been down that path before - just without the BLF problem.
I'm think you have to de-install the console, verify that all files were deleted and then re-install.

I'm not sure about the current version but at one time when you de-installed the software it didn't delete everything so the old IP still existed after loading the new version.

Ralph

Yeah, was kind of hoping to avoid this since they have a bunch of custom stuff setup based on user. But now I got a call from the customer that there is a one way audio issue on the console too... Might be unrelated but I swear that worked last night. Anyway, gonna grab a spare and head up to the site (it's about 60 miles away) and see if I can fight through it with tech support.

Check your setting in ICP/PBX networking

Yup, thanks, I had thought of that and there was an unused entry with the old IP address of the 3300, cleared it out and still didn't change anything.

3801

Mitel MiVoice Business/MCD/3300 / 5550 IP Console trouble after re-IPing the 3300

« on: November 05, 2012, 10:17:51 PM »

So tonight I had to re-IP a voice VLAN, changing the subnet from 172.16.0.0/23 to 10.110.132.0/22... That all went fine, 3300 (MCD4.2), Mobile Extension, UCA, 6510 VM, SpectraLinks, Extreme Network switches, etc., got everything working but the console is giving me headaches. The keypad comes online, so I ran the Configuration Wizard to set the new ICP address, and it communicated properly with the ICP but still is trying to connect to the old IP address as well as the new one, when it did the "Cluster check for additional ICP's" it still shows the original IP address (this is not a clustered system, and there are no entries for elements except the local one) as well as the new one and keeps defaulting to the old address as the Primary ICP and when I run the console it won't come up. So I went into the system configuration file that says plainly "DO NOT EDIT" and found the old IP address and replaced it with the new one and ran the console, now the console works... sort of... you can answer and make calls and use all functions of the console EXCEPT the BLF field shows all extensions idle all the time. What am I doing wrong?

3802

MiVoice Office 250/Mitel 5000 / Re: Voicemail Notifications

« on: November 05, 2012, 10:07:37 PM »

Simple answer, no... Not via MSG Waiting Light anyways.

Best way to go this would be to setup Voicemail to Email and send the message to a distribution list of the 10 (or however many) people need to get the message.

3803

Mitel MiVoice Business/MCD/3300 / Re: info

« on: November 05, 2012, 08:03:09 AM »

In what context? I don't think these are extension numbers... some of these maintenance codes are pretty archaic without knowing the context of what else is going on.

3804

MiVoice Office 250/Mitel 5000 / Re: Mitel 5000 call answering feature

« on: November 03, 2012, 09:54:57 AM »

Did you try using the Feature/Special Key then 4+EXT? A lot of systems use the flag "Require Special Key for features codes"

3805

MiVoice Office 250/Mitel 5000 / Re: Email issues

« on: November 02, 2012, 08:24:00 AM »

Actually, none of the versions of MSL require you to register them with the AMC, unless you actually want to install some software blades. But thanks for the link, I will check it out.

3806

SIP On Mitel / Re: 5330 Handsets and SIP configuration

« on: November 02, 2012, 08:21:20 AM »

cmeilleur and or acejavelin - I have the same problem but i can't find the solution. can you plz give me more details

I am sorry, more details about what? The firmware and documentation are listed above, what exactly is it you need more details about?

3807

MiVoice Office 250/Mitel 5000 / Re: Email issues

« on: November 01, 2012, 05:57:39 PM »

Pretty sure they will time out and disappear on their own.

Best bet for an email relay server when you run into something like this is to get a really cheap PC (I have used even a PENTIUM II-450 with 512MB RAM) and install MSL with no blades, do not register it with AMC, then use it as just an email relay server, works super slick. Just set it up to accept local only mail injections, point the 5000 (3300 or any other SMTP sending device) to it as it's mail server and let it handle all the relaying. This is also very handy sometimes as a DHCP server for the voice VLAN since the 5000 does not have an embedded DHCP server. Lately I have been picking up Pentium 4 PC's with 1GB RAM and an 40GB hard drive at the local state surplus place for $40, works great.

3808

MiVoice Office 250/Mitel 5000 / Re: Email issues

« on: November 01, 2012, 01:57:27 PM »

Pretty sure the 5000 only supports un-encrypted SMTP, have you tried using telnet and simulating an email and see what you get?

3809

Mitel MiVoice Business/MCD/3300 / Re: IP routing on HP 2910al for Mitel systems

« on: November 01, 2012, 09:26:06 AM »

I have done this in the past with no issues on 2600, 2900, and 3500 series switches, and it is exactly as martyn and bobcheese describe... that being said, the most recent install I did with a 2920 switch had these options but it did not work, I don't know if it's a firmware thing or HP changed the way this works, but after messing with it for a few hours I gave up and just added a second network connection on the customers router for that subnet and (un)tagged traffic on two ports of the switch, using the router as the way between the networks.

But back to the OP's question, remember when you set this up, the switch has to have IP addresses in each VLAN, assigned a gateway (your router's IP most likely), IP Routing turned on, then all devices in either subnet use the HP switch's IP address for each specific subnet as their gateway and not the normal router anymore, the HP switch hands off traffic to the gateway and routes between the two networks. It is pretty much that simple.

3810

Mitel MiVoice Business/MCD/3300 / Re: Clock

« on: October 29, 2012, 03:15:48 PM »

The PLID for network sync is based on the circuit and hybrid, not a specific channel, the hybrid is almost always 1 (which circuit of a mated pair in a failover T/E-1 card), so the proper setting for your example would be:

Clock Source-Cabinet-Shelf-Slot-Hybrid-Slip Rate   
First-7-1-2-1-5