Topics

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Mitel MiVoice Business/MCD/3300 / Created Extension and Voicemail, voicemail not working

« on: October 27, 2011, 10:48:59 AM »

Hello,

I am working on a new problem I have had now.  I created a new extension for a user and with it, voicemail.  The voicemail system allows the user to go in and setup the voicemail, however when someone calls the extension internally the voicemail does not pick up.

The extension has the same COS as all other phones but the voicemail just is not working.  I originally thought it might be a licensing issue so I disabled a few voicemail extensions which were not being used anymore.

There are no features currently enabled on the phone but when an internal call comes in, it shows as a call waiting.

Any thoughts would be appreciated

2

Mitel MiVoice Business/MCD/3300 / Voicemail Calling Operator when Operator Transfers Call

« on: October 20, 2011, 11:10:21 AM »

Hello,

New to Mitel and the 3300 ICP, and I have inherited the management from the previous administrator.  I was removing mailboxes which were no longer in use the other day and was mis-informed regarding a extension and deleted a mailbox which was still in use.

This was not a big deal as the user did not have any voicemail, and we just recreated the VM box.  However, since then, the voicemail has been calling the operator whenever the operator transfers a call to that extension and it goes to voicemail.

Calling on a Direct Dial number for that extension does not cause the voicemail ringback.  It is only when the call is being transferred from the operator extension for sure, and possibly any extension.

Any assistance on what I am missing would be appreciated.

I should add, there was a thread similar to this previously by someone else, and unfortunately the information contained within did not help.