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1

Mitel MiVoice Business/MCD/3300 / Night EXT number of Auto Attendat

« on: July 30, 2024, 11:55:35 PM »

Hello!

Our system is CX II with Mivoice Business 8.0SP3

I'm setting Auto-Attendant at Embedded VM, The incoming calls will hear the company greeting then Dial EXT number OR :

1. Day mode: if press 0 or waiting after hearing company greeting, the call is routed to EXT No. 7555 (7555 is Extension Number of Mailbox Number 0) -> OK

2. Night model: if Press 0 or waiting after hearing company greeting, We want the call route to EXT No. 7000  -> PROBLEM: We could not find where to set the destination for this EXT number 7000, because we can only assign 1 EXT number  for mailbox operator 0.

Please give me advice. Thanks!

2

Mitel MiVoice Business/MCD/3300 / WS_xxxxxx.pcap in the /Vmail folder

« on: June 20, 2024, 06:36:58 AM »

Hello

I want to connect to MiVoice Business in SMBC controller to copy the WS_xxxxxx.pcap in the /Vmail folder.

I use WINSCP with same way connect with MiVoice Business in ICP3300 but the system notices connection fail because the target machine actively refused it.

Please give help show me how to WS_xxxxxx.pcap

Thank you!

3

Mitel MiVoice Business/MCD/3300 / SIP trunk calls are disconnected on Mitel phone EXTs and Analog phone EXTs

« on: May 17, 2024, 12:10:32 AM »

# The system information:
- MiVoice Business Release level: 10.0 SP1
- Active software load:10.0.1.22 (21.0.1.50)
- Platform: SMBC 7963MB of RAM

# The incoming and outgoing calls via CO line / Analog trunk is OKI

# The PROBLEM with SIP trunk calls:
- Incoming / outgoing calls to / from a SIP phone EXT is OKI
- Incoming calls to a Mitel 5300, 6900 or Analog device EXT: the EXT rings -> picks up handset -> call is disconnected
- Outgoing calls from phone 5300, 6900 or Analog EXT: called phone rings -> answer -> call is disconnected

Please give me advice and support?

Thank you very much in advance!
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