Author Topic: Night EXT number of Auto Attendat  (Read 1181 times)

Offline hvm2809

  • New Member
  • *
  • Posts: 4
  • Country: 00
  • Karma: +0/-0
  • David Ha
    • View Profile
Night EXT number of Auto Attendat
« on: July 30, 2024, 11:55:35 PM »
Hello!

Our system is CX II with Mivoice Business 8.0SP3

I'm setting Auto-Attendant at Embedded VM, The incoming calls will hear the company greeting then Dial EXT number OR :

1. Day mode: if press 0 or waiting after hearing company greeting, the call is routed to EXT No. 7555 (7555 is Extension Number of Mailbox Number 0) -> OK

2. Night model: if Press 0 or waiting after hearing company greeting, We want the call route to EXT No. 7000  -> PROBLEM: We could not find where to set the destination for this EXT number 7000, because we can only assign 1 EXT number  for mailbox operator 0.

Please give me advice. Thanks!
« Last Edit: July 31, 2024, 12:44:05 AM by hvm2809 »


Offline lundah

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1213
  • Country: us
  • Karma: +66/-0
  • Senior Chief Grunt
    • View Profile
Re: Night EXT number of Auto Attendat
« Reply #1 on: July 31, 2024, 02:36:32 PM »
Put x7555 on a schedule, and set the Night1 & Night2 reroute destination for x7555 to x7000.

Offline hvm2809

  • New Member
  • *
  • Posts: 4
  • Country: 00
  • Karma: +0/-0
  • David Ha
    • View Profile
Re: Night EXT number of Auto Attendat
« Reply #2 on: July 31, 2024, 10:08:50 PM »
Great! Thanks Lundah


 

Sitemap 1 2 3 4 5 6 7 8 9 10