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MiVoice Office 250/Mitel 5000 / Re: MiVoice Office 250 DB Progamming schedule for holidays?
« on: December 19, 2018, 07:53:25 PM »
Thank you, that was exactly what I was looking for!
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MiVoice Office 250/Mitel 5000 / MiVoice Office 250 DB Progamming schedule for holidays?
« on: December 19, 2018, 01:42:34 PM »
I was asked to add a new holiday to our phone system. Apparently on a holiday when a call goes to our main phone line there is a schedule that sends the phone call to a different voice mail greeting. It might just be the regular night mode greeting.
We have MiVoice Office 250 system.
I am looking where I might find the location to enter dates for holidays. I keep reading that people are using something called STARs to do this. I don't know what that stands for or where that would be located in the menus.
Thank you.
We have MiVoice Office 250 system.
I am looking where I might find the location to enter dates for holidays. I keep reading that people are using something called STARs to do this. I don't know what that stands for or where that would be located in the menus.
Thank you.
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MiVoice Office 250/Mitel 5000 / Re: MiVoice Office 250 maximum parties for Meet-Me Conferencing
« on: October 30, 2018, 12:35:10 PM »joshgoldeneagle,
I am going to go with there is nothing you can change to fix the number to only allow 10 users in the Meet-Me Conferencing or Ad-Hoc Conferencing. If you call Mitel and ask them I am sure they will tell you the same thing, but you are more than welcome to try.
Sorry,
TE
Ok thank you
I had zero expectations coming into this question. Just wanted to find out if changing the max allowed parties for conferencing was a feature or not. And it looks like I have my answer.
Much appreciated!
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MiVoice Office 250/Mitel 5000 / Re: MiVoice Office 250 maximum parties for Meet-Me Conferencing
« on: October 29, 2018, 12:49:15 PM »
The reason we are interested to set a lower maximum is that we have the PBX on a T1 which supports 23 lines total, and we want to reserve a certain number of lines of other phone calls outside of conferencing. We also provide meeting space for outside organizations and are considering whether to provide phone conferencing capabilities for them.
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MiVoice Office 250/Mitel 5000 / Re: MiVoice Office 250 maximum parties for Meet-Me Conferencing
« on: October 26, 2018, 03:00:27 PM »
Hmm any way to change the maximum to a lower number? Would like to change the maximum if possible.
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MiVoice Office 250/Mitel 5000 / MiVoice Office 250 maximum parties for Meet-Me Conferencing
« on: October 26, 2018, 02:40:06 PM »
Looking to find out if there is a maximum number of parties that can call in to Mitel Meet-Me Conferencing.
I read elsewhere there is a maximum of 8 parties in Meet-Me Conferencing. I tested this and got up to 11 separate (internal) lines in the conference before I stopped testing. Maybe internal lines do not count towards any possible maximum?
Anybody know if there is a maximum, and if this maximum can be configured / changed? Would like to cap conferencing to 10 parties if possible.
I go to System -> Conference Related Information -> Meet-ME Conferencing and I am not seeing any options there for capping the usage of this conferencing.
I read elsewhere there is a maximum of 8 parties in Meet-Me Conferencing. I tested this and got up to 11 separate (internal) lines in the conference before I stopped testing. Maybe internal lines do not count towards any possible maximum?
Anybody know if there is a maximum, and if this maximum can be configured / changed? Would like to cap conferencing to 10 parties if possible.
I go to System -> Conference Related Information -> Meet-ME Conferencing and I am not seeing any options there for capping the usage of this conferencing.
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MiVoice Office 250/Mitel 5000 / Re: Call the ext yields "please dial a 1", LCD reads "call forwarding to TG 92001"
« on: October 25, 2018, 08:40:44 PM »
Ok thank you.
I turned off the call forwarding from the web interface and the issue is resolved.
I turned off the call forwarding from the web interface and the issue is resolved.
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MiVoice Office 250/Mitel 5000 / Re: Call the ext yields "please dial a 1", LCD reads "call forwarding to TG 92001"
« on: October 25, 2018, 08:36:43 PM »
Hmm, based on your response, I will go into the Mitel MiVoice Office 250 web interface for that particular user account / extension, and see if call forwarding is turned on there.
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MiVoice Office 250/Mitel 5000 / Call the ext yields "please dial a 1", LCD reads "call forwarding to TG 92001"
« on: October 25, 2018, 08:02:07 PM »
Running Mitel MiVoice Office 250 database with Mitel PBX.
I have one extension having an issue where if you dial that extension, it tells you "Please dial a 1 when dialing this number". The display reads "call forwarding to TG 92001" when you attempt to dial this particular extension.
I understand TG stands for Trunk Group FYI.
Here's the funny part:
If I dial the 10 digit phone number for the extension including the 1 prefix, it says "Please do not dial a 1 when dialing this number".
If I dial the 10 digit phone number for the extension without the 1 prefix it says "Please dial a 1 when dialing this number".
You just can't make this PBX happy no matter what you do!
I have one extension having an issue where if you dial that extension, it tells you "Please dial a 1 when dialing this number". The display reads "call forwarding to TG 92001" when you attempt to dial this particular extension.
I understand TG stands for Trunk Group FYI.
Here's the funny part:
If I dial the 10 digit phone number for the extension including the 1 prefix, it says "Please do not dial a 1 when dialing this number".
If I dial the 10 digit phone number for the extension without the 1 prefix it says "Please dial a 1 when dialing this number".
You just can't make this PBX happy no matter what you do!
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MiVoice Office 250/Mitel 5000 / Re: Intermitten vm to email issue
« on: October 05, 2018, 02:38:00 PM »
"SMTP error from remote mail server after MAIL FROM:<SMTP email address> SIZE=31962: host gmail-smtp-msa.l.google.com [74.125.124.109]: 530-5.5.1 Authentication Required. Learn more at\n530 5.5.1 https://support.google.com/mail/?p=WantAuthError f15-v6sm1975399ita.24 - gsmtp"
So you are using GSuite / Gmail for your employee email it looks like.
Maybe it's time to post on the GSuite forum as well, with the error message you provided due to what looks like intermittent authentication errors.
Is this the same error message in the logs you are getting in other cases when people are not getting voice mail notifications from email? You really want to pin down your users to record exact details when the issue happens: date, time, the phone number the call was from perhaps. Their vague information about missing some voice mails is not enough.
How do they know emails are missing if they don't get them? Is there a separate copy of voice mails in the Mitel phone system? Or is that based on callers telling your employees that a voice mail was left?
So you are using GSuite / Gmail for your employee email it looks like.
Maybe it's time to post on the GSuite forum as well, with the error message you provided due to what looks like intermittent authentication errors.
Is this the same error message in the logs you are getting in other cases when people are not getting voice mail notifications from email? You really want to pin down your users to record exact details when the issue happens: date, time, the phone number the call was from perhaps. Their vague information about missing some voice mails is not enough.
How do they know emails are missing if they don't get them? Is there a separate copy of voice mails in the Mitel phone system? Or is that based on callers telling your employees that a voice mail was left?
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MiVoice Office 250/Mitel 5000 / Re: Multiple Mitel 5320 and 5330 hand sets stuck at "Use Hold Key To Send Pin"
« on: October 04, 2018, 01:27:59 PM »
Clearing the MAC address from the extension as you described has resolved the issue 
Thank you
Thank youHi Josh,
Are they set on the system as 52/53xx phones? if so have you tried manually removing the MAC address from the extension on the system?
If you go to System > Devices & Feature Codes > Phones > (ext no) > IP Settings > Network Settings.
There will be a Mac Address field, Right click and clear this, then try registering the phones with *** ext hold.
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MiVoice Office 250/Mitel 5000 / Re: Intermitten vm to email issue
« on: October 03, 2018, 07:14:44 PM »
Is the issue happening with a particular extension, or all extensions?
How often does the issue happen?
Does the issue happen with voice messages over a certain length?
Does the issue happen only at certain times of day or days of the week?
Can you reproduce the issue, and if so, how?
How often does the issue happen?
Does the issue happen with voice messages over a certain length?
Does the issue happen only at certain times of day or days of the week?
Can you reproduce the issue, and if so, how?
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MiVoice Office 250/Mitel 5000 / Multiple Mitel 5320 and 5330 hand sets stuck at "Use Hold Key To Send Pin"
« on: October 03, 2018, 04:28:16 PM »
I have three Mitel 5320 and 5330 hand sets stuck at "Use Hold Key To Send Pin".
Here is my troubleshooting so far:
1. I verified my system options are at the defaults. Replace pin is set to ###, new handset pin is set to ***.
2. I tried ### + extension + Hold
3. I tried multiple different extensions that are available. Extensions 1561, 1581, 2904, 2905, and 2907 are all either hot desk profiles or extensions that are available.
4. I reset a phone to the factory defaults by holding down arrow key will power on
Please note I am testing these phones in locations where other phones are working correctly, so I now my network connection is valid. When I enter ### + extension + hold, I see a single asterisk appear on the screen for each key press, and then when I press hold all the asterisks go away.
Thank you, be well, work hard, enjoy life!
Here is my troubleshooting so far:
1. I verified my system options are at the defaults. Replace pin is set to ###, new handset pin is set to ***.
2. I tried ### + extension + Hold
3. I tried multiple different extensions that are available. Extensions 1561, 1581, 2904, 2905, and 2907 are all either hot desk profiles or extensions that are available.
4. I reset a phone to the factory defaults by holding down arrow key will power on
Please note I am testing these phones in locations where other phones are working correctly, so I now my network connection is valid. When I enter ### + extension + hold, I see a single asterisk appear on the screen for each key press, and then when I press hold all the asterisks go away.
Thank you, be well, work hard, enjoy life!
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MiVoice Office 250/Mitel 5000 / Re: Cannot delete voice mail message
« on: April 30, 2018, 02:37:04 PM »
Resolved!
This does appear to be a station to station message.
Went to user's phone, pressed message button, which calls reception. In the past reception had never picked up the call, because the user sits next to the reception desk. Once reception actually picked up the call, the message and flashing light indicator went away.
This does appear to be a station to station message.
Went to user's phone, pressed message button, which calls reception. In the past reception had never picked up the call, because the user sits next to the reception desk. Once reception actually picked up the call, the message and flashing light indicator went away.
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MiVoice Office 250/Mitel 5000 / Re: Cannot delete voice mail message
« on: April 30, 2018, 02:23:20 PM »
Hello AceJavelin,
When I press the message button on the desk phone for this user, the phone then calls to reception, instead of to voice mail.
Not familiar with station to station message waiting. Perhaps you can point me in the write direction. That sounds very very likely. This message does not appear to be a normal voice mail.
When I press the message button on the desk phone for this user, the phone then calls to reception, instead of to voice mail.
Not familiar with station to station message waiting. Perhaps you can point me in the write direction. That sounds very very likely. This message does not appear to be a normal voice mail.
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