Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dan231 on September 14, 2015, 11:34:21 AM

Title: extension not available only at some branches?
Post by: dan231 on September 14, 2015, 11:34:21 AM
Any idea why an extension would not be available when called from a different branch location?
At the site it's created from, its fine, at others it states it is not avaialble
Title: Re: extension not available only at some branches?
Post by: DND ON on September 14, 2015, 12:27:26 PM
Do a full import/export of all nodes, make sure it appears in the database.
Title: Re: extension not available only at some branches?
Post by: dan231 on September 14, 2015, 12:33:56 PM
OK, now we are getting somewhere!
This ext is NOT in that branch db.

How do I perform a db import?
Title: Re: extension not available only at some branches?
Post by: Camoron on September 14, 2015, 12:41:06 PM
Hi,

From within database programming you need to go to the top and click Tools > Operations > and then Import/Export. From there, select which system node you want to import FROM (meaning, you will get that node's extensions) then clear all of the check boxes except for the ones you want (i.e. Phones/Stations) and then perform the import. It's a good idea to do this for every node on the network to make sure all of the extensions are the same across all systems.
Title: Re: extension not available only at some branches?
Post by: DND ON on September 14, 2015, 12:56:12 PM
Quote from: Camoron on September 14, 2015, 12:41:06 PM
Hi,

From within database programming you need to go to the top and click Tools > Operations > and then Import/Export. From there, select which system node you want to import FROM (meaning, you will get that node's extensions) then clear all of the check boxes except for the ones you want (i.e. Phones/Stations) and then perform the import. It's a good idea to do this for every node on the network to make sure all of the extensions are the same across all systems.

Do a full import/export. If you're missing phones, something else could also be missing.
Title: Re: extension not available only at some branches?
Post by: dan231 on September 14, 2015, 12:58:38 PM
Quote from: Camoron on September 14, 2015, 12:41:06 PM
Hi,

From within database programming you need to go to the top and click Tools > Operations > and then Import/Export. From there, select which system node you want to import FROM (meaning, you will get that node's extensions) then clear all of the check boxes except for the ones you want (i.e. Phones/Stations) and then perform the import. It's a good idea to do this for every node on the network to make sure all of the extensions are the same across all systems.

That looks like it worked.  Thank you very much!
Title: Re: extension not available only at some branches?
Post by: dan231 on September 14, 2015, 12:59:05 PM
Quote from: DND ON on September 14, 2015, 12:56:12 PM
Do a full import/export. If you're missing phones, something else could also be missing.

Will do!  Thanks