Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: pmhaynes on November 27, 2014, 05:43:13 AM

Title: Creating a "support package" for Mitel Support
Post by: pmhaynes on November 27, 2014, 05:43:13 AM

Guys,
Mitel support have been asking for a "support package" when logging faults.

I don't remember ever being shown how to do this on the training and a quick Google and scan through the manuals did not tell me how to do this.

When i figured it out, not difficult really, i thought i would share with the community.

http://www.phonesystemhelp.info/how-to-create-a-support-package-for-ccm-micontact-centre/ (http://www.phonesystemhelp.info/how-to-create-a-support-package-for-ccm-micontact-centre/)


Please if anyone knows of a document on how to do this please post a link here.

Thanks

Title: Re: Creating a "support package" for Mitel Support
Post by: boycey9 on December 01, 2014, 02:44:01 PM

http://micc.mitel.com/kb/KnowledgebaseArticle50984.aspx

Title: Re: Creating a "support package" for Mitel Support
Post by: pmhaynes on December 03, 2014, 08:38:14 AM

Quote from: boycey9 on December 01, 2014, 02:44:01 PM

http://micc.mitel.com/kb/KnowledgebaseArticle50984.aspx

Great thx