Mitel Forums - The Unofficial Source
Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: dan231 on June 20, 2014, 09:50:19 AM
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For example:
I have a programmable key for Redirect. The phone lists this as "Redirect"
Can I rename that to read "Redirect x2500"
Trying to think of an easier way for users to remember what ext vm is.
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I don't think there is. I don't believe the feature code names are editable. Even if they were and you changed it to "Redirect x2500", if some else need a redirect key for, say x2501 and they used feature code 331, it would say Redirect 2500.
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Ok, thanks...just a thought anyway
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Make it a Sta Spd instead. Name it anything you want (using 383 code or user web interface) and put the whole string under it (3312500).
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Make it a Sta Spd instead. Name it anything you want (using 383 code or user web interface) and put the whole string under it (3312500).
Sounds great, doesn't work. Do I have the syntax correct?
In web GUI - I created a speed dial and entered for number = 3312500
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Make it a Sta Spd instead. Name it anything you want (using 383 code or user web interface) and put the whole string under it (3312500).
Sounds great, doesn't work. Do I have the syntax correct?
In web GUI - I created a speed dial and entered for number = 3312500
You have to do it on the station level, this is not done from the DB Studio software... from the set enter:
383
0-9 (The BIN number you want to use for this feature)
Red to Bob (or the name you want to use entered via the keypad)
#
3312500 (assuming Bob is 2500)
#
(System responds with Sta Spd Bin #x is updated)
Then put it on a key
397
Press key you want to program
382
X (whatever BIN # you used above)
Done, the button will say
Red to Bob
3312500
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I did that on my phone and the response I get is " Use SPCL Key for Feature Codes"
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I did that on my phone and the response I get is " Use SPCL Key for Feature Codes"
In System -> Flags is "SPCL Key Required for Feature Code Entry" set to Yes? If so, you will need to change it to No.
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I did that on my phone and the response I get is " Use SPCL Key for Feature Codes"
In System -> Flags is "SPCL Key Required for Feature Code Entry" set to Yes? If so, you will need to change it to No.
Perfect! Works.
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Nice workaround guys!
8)
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Changing the Special Key flag probably was a poor trade off.
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Changing the Special Key flag probably was a poor trade off.
Can you please explain?
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End users frequently enter Feature Codes while trying to place calls. Without the requirement to use the Special Key, they will change the programming of their phone.
I don't have a lot of "never" or "always" rules, but I always set the flag to require use of the Special Key.
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Good to know. Do you have a different suggestion to try?
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This thread is brilliant, I installed a 5000 a couple of years ago and programmed a string under a button to open a reception door and named it Door Open.
A year or so later we changed some buttons around and accidentally deleted the key, for the life of me I couldn't remember how I had named the station speed dial.
Now I know again how I did it, cheers!!
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Changing the Special Key flag probably was a poor trade off.
Why? I have only used this feature twice in 9 years that I can recall... once in a manufacturing plant in a city that had 355 as a local exchange prefix, and the other escapes me.
I really prefer it off unless absolutely essential to have it on.
Sent from my Nexus 4 using Tapatalk
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If the user really needs to redirect calls to voice mail, simply press the Redirect key then the Voice Mail key. I don’t see a lot of value to the feature. Chances are by the time they realize their phone is ringing, check the Caller ID, decide that they don’t want to talk to that person, the call has already forwarded to voice mail.
Again, I won’t install a system without requiring Special Key use. After countless times of troubleshooting problems where the end user has accidently enabled or disabled a feature, I had enough. The time when the user kept changing keymaps was the straw that broke the camel’s back.
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If the user really needs to redirect calls to voice mail, simply press the Redirect key then the Voice Mail key.
This doesn't work for me. "Invalid Forward Destination"
Might be my phone model, but I needed to program a redirect key to test that.
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Try this: program the phone using 383 as above. Then go into db programming and under VIEW at the top choose ONLINE MONITOR. This gives you all sorts of special privileges. Open up that phantom and under SPEED DIAL NUMBERS you should see that string you programmed. Try adding a "!" (exclamation mark) in front of the string. I don't think it's documented anywhere, but that is the secret code that equals SPECIAL. This is also useful if you need to invoke a feature code during a call, such as a single button to create a conference...just put the whole works under a sta spd preceded by a "!".
You actually could program a sta spd this way instead of using the phone, but unfortunately there's nowhere to name the key this way.
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Try this: program the phone using 383 as above. Then go into db programming and under VIEW at the top choose ONLINE MONITOR. This gives you all sorts of special privileges. Open up that phantom and under SPEED DIAL NUMBERS you should see that string you programmed. Try adding a "!" (exclamation mark) in front of the string. I don't think it's documented anywhere, but that is the secret code that equals SPECIAL. This is also useful if you need to invoke a feature code during a call, such as a single button to create a conference...just put the whole works under a sta spd preceded by a "!".
You actually could program a sta spd this way instead of using the phone, but unfortunately there's nowhere to name the key this way.
I can not find Speed Dial Numbers anywhere.
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Found it - duh
and that "!" works perfectly
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Dan231,
Depending on the software version you are running you can relabel any of the Feature Codes to what you want them to be. I know this is a little late to know now, but it is always good information for those that did not know it could be done.
Go to System > Devices and Feature Codes > Feature Codes > Look for a 3rd Column with a Description of LABEL
Keep in mind that Labels can only be 16 Characters long, but it works well with the 53XX style phones, since most customers don't know what Reverse Transfer is I label it Pickup, Record-A-Call = Record Call, etc..
Thanks,
TE
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Dan231,
Depending on the software version you are running you can relabel any of the Feature Codes to what you want them to be. I know this is a little late to know now, but it is always good information for those that did not know it could be done.
Go to System > Devices and Feature Codes > Feature Codes > Look for a 3rd Column with a Description of LABEL
Keep in mind that Labels can only be 16 Characters long, but it works well with the 53XX style phones, since most customers don't know what Reverse Transfer is I label it Pickup, Record-A-Call = Record Call, etc..
Thanks,
TE
That is good to know!