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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: HungryHippo on October 29, 2019, 10:27:41 AM

Title: How to properly setup polycom soundstation Duo to resolve DNS
Post by: HungryHippo on October 29, 2019, 10:27:41 AM

I had setup polycom sound station duo using SIP configuration and I cant seem to get it to pick up the correct date and time. From what I can see it cannot resolve hostnames, so the settings for the NTP are no good since I cant set it manually. Is there a settings im missing. I added manually the DNS server on the Ethernet section.

Title: Re: How to properly setup polycom soundstation Duo to resolve DNS
Post by: ZuluAlpha on November 01, 2019, 03:28:59 PM

Does it have a web interface you can use to set the NTP server?

Title: Re: How to properly setup polycom soundstation Duo to resolve DNS
Post by: acejavelin on November 02, 2019, 12:05:36 PM

I have never seen a Polycom that doesn't support setting DNS and properly do DNS resolution. That said, most Polycom devices will use DHCP option 42 (NTP) set as IP Address to sync time.

Title: Re: How to properly setup polycom soundstation Duo to resolve DNS
Post by: HungryHippo on November 07, 2019, 03:21:05 PM

Its has NTP settings but all are host name based pre configured, cant add any new ones.

Title: Re: How to properly setup polycom soundstation Duo to resolve DNS
Post by: JasonTaylor on November 09, 2019, 11:38:49 AM

Quote from: HungryHippo on November 07, 2019, 03:21:05 PM

Its has NTP settings but all are host name based pre configured, cant add any new ones.

Is your DNS set to a local server/router?  If your using something external (8.8.8.8) the firewall could be blocking port (53).