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Mitel Forums => SIP On Mitel => Topic started by: SeanPD on October 23, 2019, 09:33:08 PM

Title: Factory Reset
Post by: SeanPD on October 23, 2019, 09:33:08 PM

I have searched and searched and tried 6 or 8 suggestions.

How do I reset a 6867i to factory settings WITH NO PASSWORDS.
Volume up and down, 1 and #, down arrow and several others do nothing

Please help if you can.
Thanks,
Sean

Title: Re: Factory Reset
Post by: mark.vanderheijden on October 24, 2019, 10:39:22 AM

When the phone is starting you can press the menu key (i thought after DHCP settings), then go to admin settings en try 22222. And then you can factory reset the phone.

Other ways of resetting i dont know.

Gr. Mark

Title: Re: Factory Reset
Post by: sarond on October 24, 2019, 11:13:00 PM

It used to be hold down 1 & # while the phone is booting. This puts it into emergency mode where you can upload firmware This will factory reset it.

Title: Re: Factory Reset
Post by: bojo387 on November 08, 2019, 10:10:40 AM

Quote from: sarond on October 24, 2019, 11:13:00 PM

It used to be hold down 1 & # while the phone is booting. This puts it into emergency mode where you can upload firmware This will factory reset it.

yes, just keep pressing 1 and # down as soon as the phone powers on and until you see web recovery on the LCD.

Title: Re: Factory Reset
Post by: GoodFollow on November 26, 2019, 01:50:19 AM

Thank you! Helped me

Title: Re: Factory Reset
Post by: orobert on December 23, 2024, 02:45:18 AM

Hello,
do you know if there is another recovery mode other than web recovery? I flashed the firmware using web recovery, flashed seemed ok but on reboot, the phone (6867i) is stuck on boot loop, not even getting to the recovery.
Regards

Title: Re: Factory Reset
Post by: bojo387 on December 26, 2024, 01:04:56 AM

Quote from: orobert on December 23, 2024, 02:45:18 AM

Hello,
do you know if there is another recovery mode other than web recovery? I flashed the firmware using web recovery, flashed seemed ok but on reboot, the phone (6867i) is stuck on boot loop, not even getting to the recovery.
Regards

It does not go to the web recovery while doing the procedure? Just press on the keys from the time it boots and until web recovery appears. You'll need a way to access the phone UI to do anything, unfortunately.