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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: bigyorkshire on October 19, 2018, 04:39:22 AM

Title: RAD's not playing on ACD Path
Post by: bigyorkshire on October 19, 2018, 04:39:22 AM

Hi All,

I've had a bit of an ongoing saga on site, whereby a call would queue on the ACD path, but not present to an available agent. This was resolved by carrying out a DB save/restore (clearly some DB corruption was in play) but now it has introduced another issue.

The path's no longer play the RAD greeting before presenting to an agent. If I call the HG for the RAD, it plays no issue - same if I dial the individual ports.

Checked features and nothing is in DND

Any ideas?

Title: Re: RAD's not playing on ACD Path
Post by: sunspark on October 20, 2018, 06:51:56 AM

Quote from: bigyorkshire on October 19, 2018, 04:39:22 AM

Hi All,

I've had a bit of an ongoing saga on site, whereby a call would queue on the ACD path, but not present to an available agent. This was resolved by carrying out a DB save/restore (clearly some DB corruption was in play) but now it has introduced another issue.

The path's no longer play the RAD greeting before presenting to an agent. If I call the HG for the RAD, it plays no issue - same if I dial the individual ports.

Checked features and nothing is in DND

Any ideas?

Try to restart server

Title: Re: RAD's not playing on ACD Path
Post by: acejavelin on October 20, 2018, 12:04:47 PM

Quote from: sunspark on October 20, 2018, 06:51:56 AM

Try to restart server

You could try this, but I am generally against recommending a restart as the first step... a large physical controller could take 30+ minutes to come back online and it's a total service outage in some situations until it's back up.

How is the RAD configured, can you show us the relative sections of your ACD path configuration?

Title: Re: RAD's not playing on ACD Path
Post by: ZuluAlpha on October 22, 2018, 10:00:32 AM

Are your VM Ports that are assigned to the RAD in DND?

Title: Re: RAD's not playing on ACD Path
Post by: ZuluAlpha on October 22, 2018, 10:02:31 AM

Quote from: ZuluAlpha on October 22, 2018, 10:00:32 AM

Are your VM Ports that are assigned to the RAD in DND?

Nevermind, I did not read the first post completely.