Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: BlackSunshine on April 03, 2018, 03:37:09 PM
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I am trying to set up Holidays in Your Site Explorer. If I only have one holiday the IVR Routing/Subroutine works fine. However if I add multiple holidays.... none work. If I remember correctly multiple holidays must be entered with AND and OR however it doesn't give me option to add OR or to Group as OR. When I build the holidays the expression looks like this [Date = 5/28/2018 - 5/28/2018 And Date = 7/4/2018 - 7/4/2018 ........What am I missing...How do I group them AND and OR?
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It sounds like you have done a group AND, so it would need to be the 5/28 AND 7/4 for the condition to be true where instead you need it to be OR. If you select the group, ungroup it at the top, and then hit group OR.
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I am trying to set up Holidays in Your Site Explorer. If I only have one holiday the IVR Routing/Subroutine works fine. However if I add multiple holidays.... none work. If I remember correctly multiple holidays must be entered with AND and OR however it doesn't give me option to add OR or to Group as OR. When I build the holidays the expression looks like this [Date = 5/28/2018 - 5/28/2018 And Date = 7/4/2018 - 7/4/2018 ........What am I missing...How do I group them AND and OR?
I hope that makes sense?
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That's what I thought however Group AND, Group OR and UnGroup are grayed out...won't allow me to select either way
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That's what I thought however Group AND, Group OR and UnGroup are grayed out...won't allow me to select either way
Did you multiselect the holidays first?
Verstuurd vanaf mijn SM-G935F met Tapatalk
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I'm not being critical but you select the first date then hold control and click the second date (to multi select) then the Group OR button should be active to select.
I know this has been mentioned by others, just saying it a different way. :)
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I'm not being critical but you select the first date then hold control and click the second date (to multi select) then the Group OR button should be active to select.
I know this has been mentioned by others, just saying it a different way. :)
That fixed it thanks everyone for the help!!