Setting up Holidays in IVR Routing on MiCC 8.0?

[BlackSunshine]

I am trying to set up Holidays in Your Site Explorer.  If I only have one holiday the IVR Routing/Subroutine works fine.  However if I add multiple holidays.... none work.  If I remember correctly multiple holidays must be entered with AND and OR however it doesn't give me option to add OR or to Group as OR.  When I build the holidays the expression looks like this [Date = 5/28/2018 - 5/28/2018 And Date = 7/4/2018 - 7/4/2018 ........What am I missing...How do I group them AND and OR?

[JasonTaylor]

It sounds like you have done a group AND, so it would need to be the 5/28 AND 7/4 for the condition to be true where instead you need it to be OR.  If you select the group, ungroup it at the top, and then hit group OR.

[JasonTaylor]

I am trying to set up Holidays in Your Site Explorer.  If I only have one holiday the IVR Routing/Subroutine works fine.  However if I add multiple holidays.... none work.  If I remember correctly multiple holidays must be entered with AND and OR however it doesn't give me option to add OR or to Group as OR.  When I build the holidays the expression looks like this [Date = 5/28/2018 - 5/28/2018 And Date = 7/4/2018 - 7/4/2018 ........What am I missing...How do I group them AND and OR?

I hope that makes sense?

[BlackSunshine]

That's what I thought however Group AND, Group OR and UnGroup are grayed out...won't allow me to select either way

[bigsin]

That's what I thought however Group AND, Group OR and UnGroup are grayed out...won't allow me to select either way

Did you multiselect the holidays first?


Verstuurd vanaf mijn SM-G935F met Tapatalk

[sarond]

I'm not being critical but you select the first date then hold control and click the second date (to multi select) then the Group OR button should be active to select.

I know this has been mentioned by others, just saying it a different way. 

[BlackSunshine]

I'm not being critical but you select the first date then hold control and click the second date (to multi select) then the Group OR button should be active to select.

I know this has been mentioned by others, just saying it a different way. 

That fixed it thanks everyone for the help!!