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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: magnus on February 28, 2018, 02:23:09 PM

Title: Call center no handset
Post by: magnus on February 28, 2018, 02:23:09 PM

Is there a way to disable the hang up button on the phones?

I have a call center that uses headsets and have removed all the handsets from the phones. If someone touches that button to hand up a call then the phone goes offhook for a couple minutes or they need to unplug the phone.

Title: Re: Call center no handset
Post by: VinceWhirlwind on February 28, 2018, 05:20:46 PM

Are you talking about the red button on a 5320?

Title: Re: Call center no handset
Post by: ralph on March 01, 2018, 06:37:46 AM

This sounds made to order for Duct Tape.

Title: Re: Call center no handset
Post by: sarond on March 01, 2018, 08:14:38 AM

Are the phones in headset mode? I thought this essentially disabled the hook switch.

Title: Re: Call center no handset
Post by: magnus on March 01, 2018, 10:56:45 AM

I am speaking of the hookswitch.

I don't think Duct tape would be acceptable in a place with "Luxury" in the name

Title: Re: Call center no handset
Post by: rotary dial tommy on March 01, 2018, 11:36:02 AM

Use transparent packing tape it's almost invisible .

Title: Re: Call center no handset
Post by: VinceWhirlwind on March 01, 2018, 05:11:31 PM

Quote from: sarond on March 01, 2018, 08:14:38 AM

Are the phones in headset mode? I thought this essentially disabled the hook switch.

I have a 5320 on my desk right now - if I put it into headset mode, the hookswitch does nothing.
If you've taken away the handsets, then the phone must be in headset mode, right?
 

Title: Re: Call center no handset
Post by: ralph on March 02, 2018, 07:54:14 AM

Quote from: magnus on March 01, 2018, 10:56:45 AM

I am speaking of the hookswitch.

I don't think Duct tape would be acceptable in a place with "Luxury" in the name

If you use luxury Duct Tape then it's a win-win.

Seriously, put the phones in headset mode.

Ralph

Title: Re: Call center no handset
Post by: rotary dial tommy on March 02, 2018, 09:58:11 AM

Can I purchase luxury Ducktape at ACE hardware it's closer to my home than Home Depot ? Quack Quack !

Title: Re: Call center no handset
Post by: ralph on March 05, 2018, 07:23:09 AM

Quote from: rotary dial tommy on March 02, 2018, 09:58:11 AM

Can I purchase luxury Ducktape at ACE hardware it's closer to my home than Home Depot ? Quack Quack !

Ace is fine but you can get the camouflage ducktape at Home Depot.  If you don't want it seen then it's better to use that.

Ralph