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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: MrCoops on September 12, 2017, 06:55:58 AM

Title: Using UPiQ ports
Post by: MrCoops on September 12, 2017, 06:55:58 AM

Hi, Just purchased a handful of UPiQ ports for testing but have been unsuccessful finding any guides / samples online. Anybody have any guides / documentation on how-to use would be greatly appreciated :) TIA

Title: Re: Using UPiQ ports
Post by: acejavelin on September 12, 2017, 07:54:16 AM

What is a UPiQ port?!?!

Title: Re: Using UPiQ ports
Post by: sarond on September 12, 2017, 08:10:40 AM

Quote from: acejavelin on September 12, 2017, 07:54:16 AM

What is a UPiQ port?!?!

Updated Position in Queue for IVR

Title: Re: Using UPiQ ports
Post by: eugenej on September 14, 2017, 02:35:20 PM

Quote from: MrCoops on September 12, 2017, 06:55:58 AM

Hi, Just purchased a handful of UPiQ ports for testing but have been unsuccessful finding any guides / samples online. Anybody have any guides / documentation on how-to use would be greatly appreciated :) TIA

I haven't done this in ages but the setup has changed from one version to the next. Basically you conifgure it the same as an IVR port but you select UPIQ - under extensions.

Once you have created your ports you need to assign a UPIQ type call flow (this part is vague, I'd have to go back to my setup) to each queue. When UPIQ is meant to be played it will "grab" a port do deliver the message and release it back.

I hope this helps, else I will have to look at my lab system like I said

Title: Re: Using UPiQ ports
Post by: MrCoops on October 03, 2017, 06:14:09 AM

all sorted thank you. I downloaded the default UPIQ Workflow and Subroutines and from those it was simple to add the relevant queues and assign the subroutine. Thanks.