Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: synthesis on June 23, 2020, 02:34:50 PM

Title: Blocking calls using MiContact Center
Post by: synthesis on June 23, 2020, 02:34:50 PM

Is it possible to block calls using MiContact Center? Intuitively, I would guess that this would be programmed in the IVR routing section, where the call would not proceed to the IVR greeting if the caller ID matches a certain number. Is this possible?

Title: Re: Blocking calls using MiContact Center
Post by: Magpye on June 24, 2020, 03:57:27 AM

Hey,

It is possible, you can use an ANI lookup and add the numbers you want to block to route to a hang-up.

Something like this:

Title: Re: Blocking calls using MiContact Center
Post by: synthesis on June 25, 2020, 01:54:38 PM

Quote from: Magpye on June 24, 2020, 03:57:27 AM

Hey,

It is possible, you can use an ANI lookup and add the numbers you want to block to route to a hang-up.

Something like this:

Thanks that worked great.