Author Topic: Blocking calls using MiContact Center  (Read 1108 times)

Offline synthesis

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Blocking calls using MiContact Center
« on: June 23, 2020, 02:34:50 PM »
Is it possible to block calls using MiContact Center? Intuitively, I would guess that this would be programmed in the IVR routing section, where the call would not proceed to the IVR greeting if the caller ID matches a certain number. Is this possible?
« Last Edit: June 23, 2020, 02:37:04 PM by synthesis »


Offline Magpye

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Re: Blocking calls using MiContact Center
« Reply #1 on: June 24, 2020, 03:57:27 AM »
Hey,

It is possible, you can use an ANI lookup and add the numbers you want to block to route to a hang-up.

Something like this:


Offline synthesis

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Re: Blocking calls using MiContact Center
« Reply #2 on: June 25, 2020, 01:54:38 PM »
Hey,

It is possible, you can use an ANI lookup and add the numbers you want to block to route to a hang-up.

Something like this:

Thanks that worked great.


 

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