Topics

1

Mitel MiVoice Business/MCD/3300 / specific number will not dial

« on: February 14, 2017, 03:42:03 PM »

I was given a number that if you dial it from our phone system it states the number you dialed is no longer in service or has been disconnected.  However if you call it from a cell phone it works fine.

Other numbers with that prefix work, it isn't long distance.  What suggestions to help troubleshoot this issue?

Thank you,

2

Mitel MiVoice Business/MCD/3300 / ACD Question

« on: December 29, 2016, 10:35:14 AM »

I created a new ACD group.  Everything works great, except when no one is logged in, we get a fast busy on the number?  When someone is logged in, it rings through fine.  Any ideas what I missed?

Thank you,

3

Mitel MiVoice Business/MCD/3300 / internal ext to set over vpn or WAN in ACD gets dead air

« on: October 20, 2016, 10:43:08 AM »

ok that was a mouthful to put in the subject.  Here is my issue.

I have an ACD group setup for our help desk.  Has always worked fine, but we have also always been on same site/network.  However recently we have expanded out help desk tier 1 to 4 different remote sites.  3 of them on a WAN and 1 of them site to site vpn.  On each phone the configuration is still DHCP, however i manually entered the "current controller IP" and the "ICP1 IP Address" into the phone.  The phones register on the phone system, and appeared everything was working fine.

Now if they answer a call from someone that dialed via internal 4 digit ext they get dead air.  But if you call the ACD from an outside line, they can hear.  If I dial their ext directly, or they dial directly they get just dead air.  Now if a user at our main site answers a call from someone that used 4 digit ext, they can hear just fine.

I did go into MSL server and added to the approved networks the network that the phone is on for the VPN site.  Still no go.

What is strange, is why, is it registering yet, and works for outside numbers but not internal?

What am I missing?

4

Mitel Software Applications / only name match not number match

« on: October 17, 2016, 09:38:01 AM »

I have a good one here.

In the MiCollab client, when you start typing in an external number it is comparing and trying to match numbers with internal extensions.  So I have users that are typing fast and hit enter and then it matches to a close match with an internal employee.  This is annoying. 

Can I turn off number match and only have it match names when you type in?

Thank you,

5

Mitel MiVoice Business/MCD/3300 / hold call back timer

« on: October 13, 2016, 02:40:00 PM »

I have had my hold call back timer set to 180 for a awful long time now and it has worked great.  However recently it just started ringing back at 30 seconds again.  I went back into MiBusiness console, System Properties\System Feature Settings\Class of Service options\ selected the class of services affected and they are all set to 180 yet?

Why is this no longer working for me?

6

Mitel MiVoice Business/MCD/3300 / just started, have to dial 1 plus area code for local calls?

« on: September 26, 2016, 05:13:10 PM »

one of our offices, out of the blue started having to dial a 1 plus the area code for local numbers?

I have multiple offices and we determine them each within the class of restrictions.  So my main offices is COR #1, and this office with the issue is COR #4.  Now I change my ext to COR #4 and I try dialing a local number obviously fails.  I try dialing a local number that is local from my main office COR #1 and it works.  So obviously some reason #4 is acting like #1.

Where do I fix this?  Trying to look at it now, but figured I would drop this out there now.  I am thinking it is an ARS thing, but I have no idea why it changed?

Thank you,

7

Mitel MiVoice Business/MCD/3300 / no incoming call for specific number

« on: June 22, 2016, 04:08:11 PM »

I have 1 phone number at one of my sites that can make calls internally and externally, and can receive calls internally. However when you call her number from the outside, it will not ring in. I just hear a message stating, number you have dialed is not in service.

I go onto the 3300 and I do a CCS Trace and I can see the number coming in from the PRI and what number was dialing it.

So what on the 3300 is stopping this.

There is a system speed dial for it, I have confirmed that and the destination ext for it.

not sure what is stopping it.

8

Mitel MiVoice Business/MCD/3300 / Block specific incoming number?

« on: May 23, 2016, 02:14:21 PM »

I know how to block or redirect a incoming number within the micollab client.  However, is there a way to block specific numbers on the system?  So deskphone users do not get any of the calls?

Thanks,

9

Mitel MiVoice Business/MCD/3300 / calling number doesn't ring to phone

« on: May 11, 2016, 03:48:37 PM »

So I have two phone numbers that don't appear to be working.  If you call them, they have a standard ring, but not a double ring that you usually get when hitting my 3300 from the PRI.  I do a CCS trace and I see the calling number and the  number that I dialed.  I look in the DID service form and the number is in there like any other number.  Account looks fine and internal dialing works fine.

What can be stopping these two numbers from coming in?

Also if I do a State 7 1 2 1 to see the channels of my PRI, I don't see anymore become active when I try calling the number.  But as I referenced above CCS trace is seeing it?  Do the channels not become active until the call is built and active?

10

Mitel MiVoice Business/MCD/3300 / Call Hold Timer after SIP migration

« on: May 06, 2016, 11:36:08 AM »

I have my call hold timer under class of service set to 180.  This used to work.  Now after our SIP migration it rings back after 30 secs, no matter what time I put in that field.

I am have been looking through my SIP Peer Profile to see if there is another setting, but haven't been able to locate it yet.

Any ideas?

11

Mitel MiVoice Business/MCD/3300 / 3300 loses software during reboot

« on: May 04, 2016, 09:52:03 AM »

I am having a reoccurring issue with one of my 3300 controllers.  If the controller is rebooted, occasionally it loses the software and won't boot.  It retains the IP address, but gets stuck in a reboot state and doesn't see the software to boot to.  I have to reload the software manually, update the licensing and then do a restore.  During the restore it reboots twice and is fine, comes up and we move on with life.

However this has happened I would say 4 times now in the last couple years.  Am I having hardware failure, am I loading the software wrong, guess I am trying to find out why.

This did happen once on one other controller, but that one has been solid since.  Luckily I leave a serial cable from the controller into a computer at each location so I don't have to drive to those locations to reload.

Has anyone else experienced this or have any advice for me?

Thank you for any input...

12

Mitel MiVoice Business/MCD/3300 / CLID is different when conferencing

« on: March 09, 2016, 03:51:33 PM »

I have a user who if she internal dials, it comes up as her ext.  If she dials out, the CLID goes out as her phone number.  Now if she calls out and the CLID is in fact her phone number, now she conferences in another number, the CLID is that of another phone number at her location?

I viewed the CPN substitution and that looks good, as does the telephone directory.

I don't even know where to start with this one?

Thank you,

13

Mitel Software Applications / Voicemails ending up in Junk Mail Folder

« on: February 16, 2016, 09:08:48 AM »

We use Nupoint for our voicemail.  Some of our users we are using SMTP forwarding with a short message retent, so they get their voicemail into their email inbox.

Lot of our users are now reporting out of the blue voicemails are starting to end up in the Outlook Junk Mail Folder.  At first I thought it started after I upgraded to MiCollab version 7, as it now supports sending caller line ID pass through.  But as I started looking into this, I think it was happening before.

On some of the users we added to their safe recipients list our server name.  IE   @servername   Though it is still happening.

Anyone else notice this and find a way to resolve this so it continues to go into their inbox?

14

Mitel Software Applications / MiCollab 7 after upgrade softphones get a dial tone of sort

« on: February 12, 2016, 11:40:58 AM »

I recently upgraded the MiCollab server to version 7.  Since that upgrade when the softphone users dial out, they get a dial tone and weird beeps first, then it starts to ring. Whereas before, it would just start ringing.

Calls still work, but users are not liking that.  What changed?  How can I turn that off?

Thanks for any input.

15

Mitel Software Applications / Audio Web Conferencing

« on: October 12, 2015, 11:44:48 AM »

Hello,

I am posting this under general so I can a wider span of people seeing this post.

What do you use for audio web conferencing in your organization?  Do you integrate it with your Mitel system?

We are currently using Mitel Audio Web Conferencing, however not sure we are that excited about it.  So I have been tasked with evaluating other products out there to use.  I should point out we are using the collaboration advanced not the UC360.

I would like to have the option of a good camera to use with each location as well, ease of use for the end users, something that is stable and solid.

Please respond with your recommendations or experiences.

Thank you,