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Topics - JoeShmo

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Mitel MiVoice Business/MCD/3300 / ID/Email Field in MCD5
« on: August 14, 2013, 12:20:04 PM »
Can anyone tell me what the Email address field is used for in User and Device Configuration?  The description is The address the user's voice messages will be forwarded to.  But is that only for embedded voicemail?  We're using NuPoint on a standalone server.
But I've been asked to put a userID number from our employee management system into the phone system, so we can tie information in better when we do exports from the system.  But I need a field to populate in Mitel.

Does MCD version 6 allow for this a bit better maybe?  Does anyone have some screenshots?
OR, if we can do some sort of active directory integration, that would work too, but I think that is also in version 6 perhaps.

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Mitel MiVoice Business/MCD/3300 / How to use your Mitel phone.
« on: July 29, 2013, 03:17:22 PM »
When we upgraded to 5330 phones from the 4025, someone asked me for "instructions" for this new phone.  I figured it was self explanatory.. its just a phone!  But I wrote up a set of instructions, and people are still commenting about it today after a few years.  So figured I'd post it here in case anyone needs.
BE SURE TO READ IT BEFORE SENDING as recipients definitely need a sense of humor.


-----Original Message-----
Subject: New Phones.

Most of you will notice that you have new phones on your desks. On the contrary, some of you may not notice...  There has been talk of possibly needing instructions or training for these phones, hence this email.
Occasionally, your phone may start making strange electronic type noises in a particular rhythmic cadence.  If this happens, pick up the detachable (although corded) portion on the left part of the phone, and align it in some fashon near your ear and mouth, and utter some type of appropriate salutation of your choosing.  If you were successful in your greeting, the individual (or possibly group of individuals) on the other end of the connection and you will engage into a conversation.  Upon completion of such aforementioned colloquy, you shall return the audio coupling device to rest back upon the location where you first retrieved it.

Conversely, there may be a time when you desire to beckon another person.  If this is the case, pick up the handset once again, and depress the numeric digits corresponding to the telecommunications address of the person whom you wish to summon.  This time, they will respond with the acclamation of their own choosing, and you (plural) can then continue directing your various verbal missives.

There are various bizarrely notated buttons on the phone to do odd things.
At the top, there is a button with a picture of a single mountain on it.  This is used to increase the volume of the various (artificial and human) noises emitted from your phone.  Additionally, below that button, there is a button with a 90 degree rotated greater than sign.  Oddly, this is to REDUCE the volume of the noises.  Why they chose to use a sideways GREATER than sign to LOWER the noise is beyond me.  To the right of those two buttons, there is a button with a sort of wireless network logo on it.  Yet again, for reasons beyond my understanding, they chose such a logo to enable/disable the speakerphone option.  These phones are indeed two way speakerphones, and to my understanding, they actually work.  On the far right, the "No Plankton" (from SpongeBob) logo is used to mute the phone so the other person cannot hear what you are saying.  This button will illuminate when active.

Below that group, there is a blue button with a picture of a phone and a printout behind it, Use this when you are bored and desire to break your phone by trying to add more options to the main screen.  The button next to this (circle with an x in it) is NOT used to play tic-tac-toe, but instead to cancel whatever operation you are currently attempting, including ending a conversation (if on speakerphone for example).  Next button on the right (123 with a circular arrow) will redial the last number attempted.  You can see this number (before pressing redial) on the top of your screen.
Red button (below blue) is the hold button.

To the right of the hold button is the pigtailed girl button.  If you want to start up a group of people who like to all talk (as girls typically do; hence the button design), use this button.  Also, use this same button to transfer the call to a girl with pigtails.  I've tried it, and it works for girls without pigtails, and even men too; not sure if thats a bug, or just added flexibility.  If you are talking to someone, hit that, and dial another number, then hang up, you have transferred, if you dont hang up, you are conferencing everyone.

On the far right, the flying envelope key has theoretically something to do with voicemail, but we've yet to get it to work.  =)

On the top of the screen, there should be a button for phone book.  You can use this to find other people's numbers.  Enter their name via the keypad as if you were sending a text message (i.e. hit "5" three times to type the letter "L", then wait a little before pressing the next letter/number).  After just a few letters, you can then hit the "lookup key" on the main display, then use Next and Previous buttons to scroll through the various people.

If you venture into the area of the blue button mentioned earlier, you can program buttons for 3 screens.  The bottom arrows on the phone control access to these other screens.  For example, you might want to put auto-dial numbers on screen 3.

One thing we may be automatically adding to everyone's phone is a "Call History" button, where you can access missed, dialed, and received calls.  You can also add this key yourself via running the gauntlet of the blue button.

-------------------
I got a reply from Dave:

At 01:51 PM 9/16/2011, Dave wrote:
due to the close proximity of our phones many of us changed the ring tone (on the old phones) so we could easily tell them apart.

I checked the online instructions and they say to leave the receiver on the hook and dial 398, then scroll through the ringtones using the up/down buttons.

However, doing this results in an "invalid number" and does not allow ringtone selection.

Is ringtone selection globally disabled or am I merely too stupid to deserve a  phone?

Thanks - Dave

----------------------

Dave, I figured I'd send this to everyone, so others have a better chance of breaking their phones.
To change your ring tone, you must first create yourself a superkey.  Do this by pressing the Blue key, then push the button for Settings.
Then Programmable Keys
Press an unused key where you want the superkey to appear (you have 3 pages, you get at other pages using the bottom right/left arrows).  Press a key.
Next, is a list of features you can assign that key... you want superkey, so use the right page key to find it (on page 5 of 6).  Press the key labeled superkey.

next, press save.
then close
close (again)

Now you are back at the home key.  To finally adjust ringer, press the superkey once, then cycle through the menu on top (pressing No a bunch of times until Ringer Adjust appears, and press the top key to select it.
next, press top key again to change pitch, Your phone will start ringing.  Use the up and down arrows to change the pitch.  When done, press the key to the right of the blue key to exit.

See how easy these new phones are?

3
Mitel Software Applications / what is Mitel Enterprise Manager?
« on: July 26, 2013, 03:01:49 PM »
We've been accessing our 6 controllers via the web interface, and it seems to work fine.  When we "upgraded" our vendor talked the higher ups into buying Mitel Enterprise Manager.  So we did, but never got it (but paid for it 2 years ago).  They were also unable to tell me what exactly it does, or why we need it.

So, I can continue to pester them to get it, or just ask for a refund.  I've found silly marketing jargon about what it does, but really, what does Mitel Enterprise Manager ACTUALLY do thats useful?  Is it actually moves/adds/changes/etc.. or is it just reporting junk?

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Mitel Software Applications / Mitel UCA Download?
« on: May 01, 2013, 02:25:39 PM »
I cant seem to find where my clients can download the UCA client.  I need it for both Windows and Mac users.  I thought it was on the server somewhere, and I also thought the welcome email would say where to get it from, but thats not the case.

I have it on my machine, but its an old version, and the UCA server automatically updated it when I upgraded UCA.  However, it would seem kind of silly to put the version I have (which I forgot where I got it from), only to make it go through the upgrade again.

Guessing there is some path on my UCA url to download the client...  ideas?

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Mitel MiVoice Business/MCD/3300 / Lync instead of UCA with Mitel 3300?
« on: April 29, 2013, 11:42:48 AM »
Has there been any write ups on how to get Lync working with the Mitel 3300?  Currently, they are both stand-alone islands.  Doing various searching, I only find minuscule bits and pieces of information.  Live Border Gateway was mentioned a few times, then I read:

"If you're using DirectSIP, LBG is not necessary.  You will be using Enterprise Voice.  LBG is only for RCC."

Not sure what RCC is..  our mitel has IP phones, and we have enterprise licenses for all the users.  What I'd like is for people using Lync to get screen pops when their phones ring, and be able to dial via Lync (sort of how UCA works).  The problem with UCA is that I have to maintain a separate set of accounts, since I cant find anywhere that it can authenticate against LDAP/AD.  So we're looking to ditch UCA and the 500 user licenses we purchased for it.  (kind of a shame)

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Mitel Software Applications / UCA LDAP/AD Authentication
« on: April 26, 2013, 02:33:22 PM »
Is it possible to authenticate against LDAP or Active Directory with UCA (We're at 5.1.34).  AWC against AD seems to work rather nicely, but I'm unable to find anything in UCA to set that up other than the LDAP sync, which I cant get working anyway.

7
Mitel MiVoice Business/MCD/3300 / Mass notification via Page groups?
« on: March 05, 2013, 11:44:01 AM »
So we have been asked what the MCD can do for mass notification.  The first thing that came to mind was Paging.  However, according to the documentation (we're running 5.0 on virtual MCDs), we can only have 64 IP phones in a page group.  Is there a way around this?  Like some sort of cascading where a member of one group is actually a group number for another group?
We have approx 400 IP phones (model 5330) that university police may want to send a page to.  I could probably make a pile of groups that were per-building based, then they would have to do each building one at a time, but at least its something.
I see that "the number of IP phones in a page group is limited to 50% of the available E2T channels", not sure how many channels are on a virtual MCD setup (I guess the same as MCD-ISS), or if theres a way to increase them.
Any suggestions?

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Mitel MiVoice Business/MCD/3300 / DSS calling instead of answering
« on: January 08, 2013, 11:58:16 AM »
We have two phones (ok, well, 500+, but I'll keep this example cleaner), all on the same controller (MCD on MSL).
Phone #1 has the primary extention on both buttom buttons (of a 5330 phone), prime, and a multicall appearence of it's own number.  Phone #2 has a DSS button setup to answer calls to phone #1.
Sometimes the DSS button works, and the call can be answered by pussing the DSS button as normal.
Other times, a call will come into phone #1, and when phone #2 hits the DSS key, it tries calling the number, rather than answering the call.
It seems almost random weather it'll answer, or try calling the number, even though that number is ringing, and the DSS light is lit.  I'm suspecting its due to the multicall feature, but I'm not sure.
We're running 5.0SP2

Any thoughts/suggestions?

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Mitel MiVoice Business/MCD/3300 / HTML App Upgrade (w/o MBG)
« on: December 11, 2012, 07:15:45 PM »
We went from 4.2 to 5.0.  After the upgrade, phones are taking about 5-10 minutes to get past the HTML App Upgrade screen.  Rebooting the phone, sometimes it goes past that screen in 2 seconds, other times in 10 minutes.  We have a remote campus where it hangs on that screen forever (well, 8 hours so far).  While on that screen, the phone does work as far as making/receiving calls.

We are not using teleworker (or MBG).
there are no firewalls between the phones and the controllers.
we are only specifying the vlan once in dhcp.
We have 4 MXe-IIs and 2 vMCDs.  No matter what we point the phones at for tftp or icp, we get the same results.

anyone seen anything like this?

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Mitel MiVoice Business/MCD/3300 / TLS/SSL enabled telnet?
« on: November 09, 2012, 11:07:13 AM »
I can't get at the webserver for our vMCD (but can get at the MSL).  So I wanted to get into the 'ol port 2002 to try to restart the webserver for the MCD.  however, both telnet and tls_telnet tell me:
For security reasons, a TLS/SSL enabled telnet client MUST be used to connect
I've tried putty for windows (both ssh and telnet, and changing port to 2002), and tried telnet-tls for linux, and no luck.  Is there any trick, or known working program/method to get it to work?

I suppose I could just reboot the controller, and hope that none of the ~500 users notice.

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Mitel MiVoice Business/MCD/3300 / Outgoing CallerID?
« on: October 02, 2012, 04:39:41 PM »
What has to happen for outgoing caller ID to function properly?
We have a few T1s, and for our AT&T connection for example, the number always shows up as our main account number.  All of our internal lines are true DIDs, so we do have valid numbers to send out, provided we can actually do it.
I didn't think this was a restriction on T1 vs PRI, as I've seen incoming calls on T1s have the ANI reported properly..
And this is for North America/US by the way, if that makes a difference...

12
I have setup a Polycom Soundstation IP 6000 (Generic SIP), and it works, displays caller/called names, works great, but drops the call randomly.  We have never gotten a call to last more than 5 minutes.  This goes for internal and external calls, including internal calls to other IP sets (Mitel 5330) on the same controller.

I have setup the SIP Capabilities to:
Disable Reliable Provisional Responses (Yes)
Force sending SDP in initial Invite message (Yes)
Suppress Use of SDP Inactive Media Streams (No)
Renegotiate SDP To Enforce Symmetric Codec (No)
Allow Device To Use Multiple Active M-Lines (Yes)
based on various readings on the internet.  And since I cannot logon to MOL, I cannot check the knowledgebase for the guide on Mitels site on exactly how to set it up.

But hopefully, someone might recognize this dropped call bit, and know whats going on.  Speech path is fine, network is fine, calls have lasted anywhere from 2 seconds to 3 minutes, 27 seconds.  Also, immediately after the call is dropped, and both parties hang up, when trying to call the polycom back, we get a reorder and out of service message.  The Polycom will pretend to make a call, but just sit there.  Retrying, it eventually will connect back up.

So pure guess is that is dropped communication to the controller for some reason?  Are there any good logs on the Mitel I can look at?  The "All Maintenance/Software Logs" are kind of useless for this issue.

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Mitel MiVoice Business/MCD/3300 / MOL Account deactivation?
« on: July 24, 2012, 10:13:54 AM »
Anyone happen to know how to re-activate a MOL account?  Apparently, they want you to logon every few months.  It just so happens that I missed my warning note when it was emailed to me on December 26th, while I was out for a week, and it got piled in with tons of spam.
I had my training, and a somewhat decent access level tied to that account, so creating a generic account wont really help.

14
We're experiencing dropped calls when being transferred through a NuPoint schedule callflow that automatically blind transfers to an ACD queue.

Heres what happens:
End user calls our 800#, hits 1 and talks to an agent in a particular department.  That agent needs to forward the call to another department (Lets say Student Accounts).
Student account's main number (example 1234) is on a phantom IP set so we can reroute always to NuPoint.
NuPoint has a CallFlow only mailbox 1234, which has a schedule.  Off hours, it plays a message, then hangs up.  On-Hours, it blind transfers to their ACD queue (lets say 4567), with a supressed prompt (so all the caller hears is a kind of double or studdered ring as nupoint transfers the call).

Now, it seems if the queue is totally empty, all is fine.  However, if theres any wait, the call gets silently dropped.
I'm GUESSING that NuPoint isn't getting the answer supervision from ACD, and thus the default 20 second "Time to No Answer" is kicking in.

In another post: http://mitelforums.com/forum/index.php/topic,1731.msg6429.html#msg6429 there was talk about this, but an ACD was not involved.  The user was able to cheat and just loop the call back to the final destination when it returned to nupoint.  I think doing this with an ACD group would be a mess.

Now, to make things MORE fun, NuPoint hangs off of controller #4 (a vMCD box).  All phones also hang off of that box.  However, the ACD paths are on controller #2 (an MXe II, which basically acts as a media gateway).

all MCDs are ver 4.2 SP2 (10.2.2.10)
NuPoint is 14.2.1.21.01

Any help would be appreciated.  And sorry if I missed somethinghere, i always seem to leave off a detail (like a version number) but in this case, I've included those.

Edit:  The obvious solution would be to have everyone transfer to the queue pilot number instead of the pubished number, as that would avoid nupoint all together...  is there any other way?)

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