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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Jordan on April 16, 2018, 08:02:43 AM

Title: PRTG Alarm Monitoring
Post by: Jordan on April 16, 2018, 08:02:43 AM

Hi all,

We currently have PRTG monitoring a number of systems for their alarm state but currently we only get back if the alarm is clear, minor, major, or critical. Does anyone know where we can get the MIBs from to allow us to find the alarm reason for tickets to be prioritized correctly by our proactive team?

Thanks,
Jordan

Title: Re: PRTG Alarm Monitoring
Post by: JasonTaylor on April 16, 2018, 08:27:35 AM

I've just downloaded MIB's for MBG and MiVB to try and make heads / tails of them!

MBG - under configuration/snmp - download Mitel Enterprise MIB's.

MiVB - Mitel Connect software downloads /MiVoice Business you will see SNMP MIBs under 8.0 SP3

Title: Re: PRTG Alarm Monitoring
Post by: Jordan on April 16, 2018, 08:56:15 AM

Thanks Jason - I did find those but the disclaimer scared me a little!

I assume they are free to use provided that the software they are monitoring is paid for and licensed?

Title: Re: PRTG Alarm Monitoring
Post by: JasonTaylor on April 16, 2018, 03:26:11 PM

Quote from: Jordan on April 16, 2018, 08:56:15 AM

Thanks Jason - I did find those but the disclaimer scared me a little!

I assume they are free to use provided that the software they are monitoring is paid for and licensed?

What disclaimer?  I'm sure you will be fine as long as it is for legitimate purposes. 

I'm trying to find an SNMP MIB/OID to get the output for amount of SIP trunks in use from either MiVB or MBG, which from previous posts I've seen it sounds like you have this working?  I've raised this with Mitel but not much help so far.  I would be interested to know a bit more about your script, I'm guessing this is not SNMP?

Title: Re: PRTG Alarm Monitoring
Post by: Jordan on April 17, 2018, 04:57:01 AM

We don't use SNMP for that, no - it's a Linux server running a script as a cron job querying the endpoints on our SBCs, which are then written to an xml file for PRTG to read.

We don't actually query the PBXs connected to the SBCs - the way we do it gives us the total trunks assigned, and the number of concurrent calls each minute (also as a percentage of the capacity assigned to the customer).

I didn't write the scripts myself and they look pretty complicated!

Title: Re: PRTG Alarm Monitoring
Post by: Dogbreath on April 17, 2018, 08:20:12 AM

For MiVB, check the other thread...MITEL-IperaVoiceLAN-MIB::mitelIpera3000CatTblName.1 onwards.