Topics

1

Mitel MiVoice Business/MCD/3300 / 4.2, Exchange and MWI

« on: December 07, 2010, 01:53:27 PM »

So I upgraded to the latest 4.2 for my 3300, am using Exchange 2007 Unified Messaging as my voicemail and a 3rd party app from AaronSoftware called Exchange MWI Enterprise and I still can't get MWI to function. Exchange UM has been working fine for over a year, so obviously my network elements and SIP peers are working correctly. According to Mitel anything above 4.1 supports unsolicited sip notification and works with Exchange 2010 and according to the 3rd party developer, this application works exactly the same as exchange 2010.

When I run the test app from the 3rd party app I am getting the error "SIP/2.0 404 Not Found" and we are just not ready to migrate to exchange 2010....

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Mitel MiVoice Business/MCD/3300 / Emergency calls (911) - Detection and reporting to Display Sets

« on: September 24, 2010, 12:50:51 PM »

I have moved my main campus from an SX-200 to a 3300 and the security department notified me that they no longer have the 911 alert that they had with the SX200. Previously if any deskset dialed 911, it triggered an alert on their phone and they could see on the display which room and extension placed the 911 call. I did a search for 911 detection and reporting in the 4.0 technician handbook, but with no results. Is the feature called something else now? I really need to get this working

3

Mitel MiVoice Business/MCD/3300 / access denied on system speed dial

« on: September 16, 2010, 01:56:21 PM »

I am trying to forward to a speed dial and when it transfers I get an access denied... What I am trying to do. I created a single line on my phone as 4394. In system speed call assignment I created 333 to 7351 no to override, type s/c. in call rerouting always alternative assignment, I created 9 as reroute, reroute, reroute, reroute, directory number 333, in call rerouting first alternative, all fields are "this" with directory number 333. in call rerouting assignment, i set 4394 first alternative to 9. I can dial 7351 it works, I can dial 333 it works, but when I call 4394 it rings 5 times and when it transfers it I get "access denied" what did I forget?

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Mitel SX200, SX2000, and older SX platforms / Trying to unravel predecessor's doings

« on: March 09, 2010, 06:44:50 PM »

I have a remote campus in rural northern arizona (Page, Arizona) The campus is small and I have an SX200 and 1 peripheral node and 19 desksets. The incoming lines are 5 POTS lines into a LS/GS card. I only took over the telephony last July and it came to my attention that the Page campus has never had Caller ID in the 20 years it has been in existence. I have the SX200 talking to my home campus via 4 IP Trunks over my 1.5mb mpls. They were using a very old version of CallXpress (version 3 running on OS2) With my implementation of a 3300 at my home campus and moving to Exchange UM, is what brought the lack of Caller ID to my attention because all voicemail and missed call notifications come to Outlook as anonymous caller. This is causing issues since occasionally a VM is lost because if a deskset is called, and not answered it is forwarded to a speed dial which routes it 130 miles to the exchange server here at the home campus (Flagstaff), then sent as an email with VM wmv file back to the exchange server in Page. With all calls showing as anonymous caller, the staff at page has no way to know who tried to call them.

Now that the background is laid out, what could be causing lack of caller ID? have there been more than one version of LS/GS cards for the SX200 or a firmware upgrade that supports CID? I might point out that before I moved to IP Trunking, we had E&M tie lines and 4 digit dialing between campus's did not have CID, now with IP Trunking 4 digit dialing displays CID just fine. I had someone at the Page campus call me from the outside and CID came thru just fine, which would make one assume that the pots lines do have the CID service.

Any ideas, suggestions are welcome.

Keep in mind that Page Arizona is extremely rural, I was lucky to obtain a pair of wires for the MPLS, service is minimal

Thanks!

Jack

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Mitel MiVoice Business/MCD/3300 / 3300 and polycom ip 6000 conference phone

« on: February 24, 2010, 04:47:09 PM »

I am trying to get a polycom soundstation ip 6000 conference phone to connect to my 3300. I got a doc from mitel but it isn't the greatest of docs. Any one have any of that "been there, done that" experience? I still am not sure which device is not configured properly

Ideas, suggestions?

Thanks!

Jack

6

Mitel MiVoice Business/MCD/3300 / Call Rerouting?

« on: January 13, 2010, 03:14:18 PM »

So I got a new bay control card for my spare peripheral node and put a couple digital line cards in it and have a couple of 4025's and a 4150 working, setup a couple digit strings in the 200 and setup a route so the "added" desksets can dial anything on the 200 install or the PSTN. On my 200 side desksets I have call forwarding set to a speed dial routed to a SIP trunk and am using Microsoft UM. On the 3300 it looks like the speed dial functions of the 200 are now called "call rerouting"? or maybe I am missing something. I tried to go into the first alternative and put my SIP trunk number (73xx) in the directory number field and It errors out saying the directory number is not allowed

So I guess my question is how would I forward busy/no answer to system speed dial 73 for desksets that are attached to the 3300?

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Mitel MiVoice Business/MCD/3300 / 3300 -> SIP -> Microsoft Exchange - Ideas, Suggestions?

« on: November 09, 2009, 03:29:44 PM »

Ok so I finally got my 3300 installed as a node in my SX200 environment. Have all 3 sx200s talking to the 3300 and want to setup exchange as unified messaging voice mail. As soon as I create the SIP Peer Profile the 3300 goes into alarm status SIP Link Alarm

any have any experience with this?

Thanks

8

Mitel SX200, SX2000, and older SX platforms / Using IP Trunking between sites

« on: September 02, 2009, 05:29:45 PM »

I have multiple locations, each with its own SX200. I just finished installing IP Trunking between 2 sites over our 100 meg qmoe link. Previously I had a T1 between the sites (we will call the main site A and this secondary site B). Also the voicemail (AVST Call Xpress) for both sites A & B are located at site A. Both sites have their own PRI with 4 digit dialing between sites A & B. After the migration almost everything works as planned, 4 digit dialing between sites, Site B able to use 4 digit dialing into the voicemail system. What does not work is use of the message button. If a voice mail is left on a  deskset (I use 4025's and 4150's) at site B, the MWI lights up but the user is unable to press the message button (they get a busy). However they are able to 4 digit dial into the voicemail and retrieve messages but the MWI does not go out...

Ideas?

Jack