9
« Last post by Spztc1 on May 14, 2024, 03:52:05 PM »
Hi Jeff!
Thank you! Help is much appreciated! We do the same thing with the Hunt Groups. We setup Extension list so instead of the calls hunting for a open extension it rings them all at one time.
This group extensions is what I have for my prompt. So when someone calls and presses #3 all the phones in that group will ring.
Yes, our calls are routing to a CRA. This does seem to be a timing issue. If I call in and don't listen to the prompts and just select the department number I am trying to reach, it will work.
If I listen to the prompts play out, by the time it reaches prompt #3 and I select it, the recording repeats and I have to press the number again and when it rings to the department only one extension in the group is ringing. Very odd.
What timers should I be looking at/for?
Thank you!