I'm currently setting up an IVR for an IT Helpdesk and want to include a message at the start of the IVR that will state any current outages (thus stopping hundreds of calls coming through when there's a major incident).
I'm trying to come up with a way of recording the message (through the management IVR) and then auomatically playing this though the IT Subroutine.
It will be the IT helpdesk themselves who will be recording the message, so they won't be able to access Mitel YSE.
Any suggestions would be grately appreciated. If I could get the message saved into the 'Custom' folder, instead of the 'recording' folder that would probably do the job, but don't know how to do this.
Cheers.